Softpedia
 

NEWS CATEGORIES:



NEWS ARCHIVE >>
SOFTPEDIA REVIEWS >>
MEET THE EDITORS >>
TRENDING TODAY
Home > News > Microsoft > Software Blog

December 14th, 2012, 08:31 GMT · By

BLOG

Microsoft Surface Tablets Shipped with Faulty Magnet System

SHARE:

Adjust text size:


Plenty of users have complained that Microsoft’s Surface with Windows RT is affected by several software issues, but it seems like the tablet is no stranger to hardware issues as well.

Several buyers have reported a faulty magnet system that causes the magnet tape on the Touch Cover to remain attached to the tablet itself.

As you can see in this video (just try to ignore the guy’s Google T-shirt), the issue appears to be caused by the strong magnet on the tablet, so Microsoft has decided to replace all faulty devices free of cost.

“I have spoken to Surface support today, this is now apparently a known issue as a manufacturing fault. I have been told I will have to wait another 5 days for a replacement because they are going to raise my order again,” an affected user said on Surfaceforums.net.

TELL US WHAT YOU THINK:

2,030 hits · 4 comments · Link to this article · Print article · Send to friend · Subscribe to news

MUST-READ RELATED ARTICLES:


Download Microsoft News for Windows 8

Microsoft Rolls Out Commercials for the Holiday Season – Videos

Microsoft Surface Makes Google’s Zeitgeist 2012

Microsoft Is Hiring Engineer for “Top Secret” Project

2012: A Year of Microsoft Milestones in a Two-Minute Video

READER COMMENTS:


Comment #1 by: gunko on 14 Dec 2012, 17:26 UTC reply to this comment

Idiot in a Google shirt manhandles the Surface intentionally breaking it. News at 11.


Comment #2 by: Barrett1134 on 14 Dec 2012, 17:48 UTC reply to this comment

Yeah, this is a bit of a stretch... This is the ONLY report I have seen when covering the Surface of any keyboard magnet issues. I have one, use it daily, detach the keyboard multiple times per day, etc and have not seen the slightest issue. I personally know multiple people with this tablet and not one has an issue with the same high usage. Every product has a certain percentage of defects and failures, and this is no different. I question the validity a little bit when someone wearing a competitor's t-shirt starts suggesting widespread problems when it really appears to be an isolated incident. The Surface tablet is probably the highest quality made tablet on the market, with the Google Nexus and Fire HD coming in very close behind (even above the iPad surprisingly). Read the reviews and consensus and don't be afraid of teh lone report of a defect as one does not represent the many. Great tablet by the way.


Comment #3 by: Tarun on 17 Dec 2012, 05:07 UTC reply to this comment

ask him to record again but this time without GOOG tee...


Comment #4 by: aaa on 31 Jan 2013, 21:42 UTC reply to this comment

This happened to my surface. Took 15 days to get a replacement.

Copyright © 2001-2013 Softpedia. Contact/Tip us at

WindowsGamesDriversMacLinuxScriptsMobileHandheldNews

SUBMIT PROGRAM   |   ADVERTISE   |   GET HELP   |   SEND US FEEDBACK   |   RSS FEEDS   |   UPDATE YOUR SOFTWARE   |   ROMANIAN FORUM