14 DAY TRIAL // As if the excessive fan noise, the overheating issues, and the poor-quality camera problems weren’t enough for Surface Pro 3 buyers…
It now appears that those who purchased Microsoft’s latest Surface model are getting the infamous BSOD every once in a while due to what seems to be a faulty network driver.
Some of the users who posted on Microsoft’s Community forums explained that the problem only occurred when connecting to certain wireless network, while others revealed that the latest firmware updates released by Microsoft on Patch Tuesday actually fixed the issue.
And still, there are lots of buyers complaining about the very same issue, no matter if they reset the device, install all firmware updates, or disconnect Wi-Fi connectivity.
Bad drivers most likely at fault
An older post on the thread reveals that the Surface Pro 3 got a BSOD even though the tablet was running the very latest versions of the drivers, so the problems were most likely caused by an issue in the original files.
Microsoft has indeed rolled out some driver updates since July, but it’s not yet clear which one actually targeted these problems.
Here’s a detailed post of one of the affected buyers:
“Same exact thing happened on 3 different Surface Pro 3 tablets when connecting to my employee wireless network. If I connect to our guest network it works fine. This was during the initial setup and after completing the setup.”
“The moment I switch from the guest network to employee network (which is WPA-2 Personal) it would BSOD. I was able to get them working after all available Windows updates including a firmware update that was available. I thought it was working fine but every time I restart after an update it will bluescreen. But then after that it will boot up ok.”
Resetting and deploying all drivers could work
To save you from reading 7 pages of complaints, we can tell you that resetting the tablet to factory settings and installing all updates works in some cases.
Keep in mind, however, that this doesn’t necessarily mean that all your problems are going to be fixed, but many of those who tried this claimed that no BSOD was experienced after that.
“I just finished a complete wipe and reinstallation of everything on my SP3. So far so good. I've rebooted the computer a number of times. I haven't tried to suspend or sleep it yet. I prefer to turn those features off and just have the unit either on or off,” one user revealed.
A new firmware update will most likely come as part of the next Patch Tuesday, so in case nothing has worked for you till now, keep your fingers crossed and hope that more fixes will be provided in this regard.