Softpedia
 

NEWS CATEGORIES:



NEWS ARCHIVE >>
SOFTPEDIA REVIEWS >>
MEET THE EDITORS >>
TRENDING TODAY
Home > News > Microsoft > Surface

November 15th, 2012, 08:35 GMT · By

Microsoft Sued for Lying About Surface Storage Space

SHARE:

Adjust text size:

The 32 GB Surface has only 16 GB free
Enlarge picture
Microsoft is again sent to court, this time because of the storage space offered by the first tablet in its history.

A California lawyer is accusing Microsoft of false advertising and unfair business practices, claiming that his 32 GB Surface doesn’t provide… uhm… 32 GB of storage space.

Only 16 GB was available, just like for any other Surface buyer that opts for one of the two most affordable versions, mostly because Windows RT and Office RT eat up a lot of the space.

Microsoft has already said in a statement last month that its 32 GB Surface offers only 16 GB of storage space because of the installed software, while the 64 GB version comes with 45 GB of free space.

But that’s not enough for Andrew Sokolowski, who hopes not only to get back the money he spent on the Surface, but also to force Microsoft to adopt a different marketing strategy.

Microsoft has already learned about the lawsuit, but it claims that Sokolowski’s complaints are unfounded.

“Customers understand the operating system and pre-installed applications reside on the device's internal storage thereby reducing the total free space,” the company was quoted as saying by the Seattle Times.

According to a dedicated page published by Microsoft on its corporate website, 5 GB of the total storage space offered by the Surface are reserved for Windows recovery tools, while Windows RT, Microsoft Office and the other built-in apps take up to 8 GB of space.

The Surface also comes with a USB port that allows buyers to increase the available storage space by connecting an external storage device. There are three ways to add more storage space, Microsoft says on its website: cloud storage using SkyDrive, microSD cards up to 64 GB and USB flash drives or hard drives.


2,591 hits · 3 comments
Link to this article · Print article · Send to friend

MUST-READ RELATED ARTICLES:


Georgetown – The First Tablet in Microsoft’s History

How to Take a Screenshot on Surface RT and Windows RT

iPad Users Impressed with Internet Explorer 10

Ballmer After Windows Chief’s Resignation: Windows 8 Is the Best Windows Ever

Microsoft Releases Surface Firmware Update for “Better Performance”

READER COMMENTS:


Comment #1 by: TJPII on 18 Dec 2012, 17:08 UTC reply to this comment

I have to call BS on this one MS. Storage space on a mobile tablet device is exclusive of the OS. you guy want to enter an established market and use the established terminology of that space then don't redefine the definition of the terms and expect users to be OK with it

Comment #1.1 by: BenL on 15 Mar 2013, 12:11 GMT

This is standard practice and this lawsuit will be thrown out. The Apple Macbook Air has the same advertised storage space and EVEN LESS available to the user. No one bitched and complained about it.


Comment #2 by: BobbyPhoenix on 23 Jan 2013, 14:10 UTC reply to this comment

What every manufacturer needs to do is say what the available space is, not what the total is. When I buy a product that says 64GB I expect to have 64GB to use. If there is only 44GB left then say that. "XXXXX with 44GB of storage available." Simple isn't it?

Copyright © 2001-2013 Softpedia. Contact/Tip us at

WindowsGamesDriversMacLinuxScriptsMobileHandheldNews

SUBMIT PROGRAM   |   ADVERTISE   |   GET HELP   |   SEND US FEEDBACK   |   RSS FEEDS   |   UPDATE YOUR SOFTWARE   |   ROMANIAN FORUM