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September 9th, 2011, 11:51 GMT · By

Microsoft Resolves Windows Live Hotmail and SkyDrive Outage

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Microsoft has now dealt with issues that caused some Windows Live services, including Hotmail and SkyDrive to be unavailable.

The Redmond company confirmed the Windows Live Hotmail and SkyDrive outage in the late hours of September 8, 2011.

According to Microsoft’s Chris Jones, Windows Live customers had been reporting problems when accessing the services enumerated above.

“We believe we have restored service for all customers at this time. We will continue our investigation into the root cause of these issues and post an update following our investigation,” Jones revealed at 9:45 PM PT.

It turned out that the Windows Live downtime had yet to be resolved, with users still reporting that the services were down in various markets worldwide.

Over an hour after the software giant announced that it had fixed the issue, it acknowledged that Windows Live Hotmail and SkyDrive were still inaccessible.

“We're aware of reports (…) that some customers still are seeing issues. We are working on propagating the DNS configuration changes and so it will take some time to restore service to everyone,” Jones added.

It took Microsoft almost another hour in order to completely resolve the Windows Live outage. As of September 8, 11:49 PM PT, Jones was noting:

“We have completed propagating our DNS configuration changes around the world, and have restored service for most customers. Depending on your location you may still experience issues over the next 30 minutes as the changes make their way through the network. Thank you for your patience as we have worked to address these issues.”

At the time of this article, all Windows Live services seem to be functioning under normal parameters. I just logged into Windows Live Hotmail and everything was just fine, this should also be the case for all users around the world.

Microsoft has not detailed the exact cause of the outage.

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READER COMMENTS:


Comment #1 by: i_have_returned on 09 Sep 2011, 16:25 UTC reply to this comment

So THAT was the reason, I thought a virus or something on my computer caused it. Thanks muchly for the info!


Comment #2 by: Dr B on 09 Sep 2011, 19:43 UTC reply to this comment

I cannot access HOTMAIL and it is nearly 4:00pm on 9 Sept....they haven't fixed anything.


Comment #3 by: cc on 10 Sep 2011, 09:55 UTC reply to this comment

je suis célibataire


Comment #4 by: Cant Open Hotmail or Links on 12 Sep 2011, 14:28 UTC reply to this comment

Sometimes my Hotmail will open, sometimes not. Also I'm unable to open links in both my email from trusted sites and also when searching (Google) and can't open links from there. I've tried several fixes, but none work yet. This has been over a period of several weeks now. I'm partially blind and have probs. reading color on white - need high contrast and 150 /200 minimum diopter text size.
Thanks for any help.
gabe398

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