Microsoft Offers Statement on KB2760411, KB2760588, and KB2760583 Updates
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- All patches are being delivered via Windows Update
Some of the updates released by Microsoft on Patch Tuesday appear to be stuck in some sort of installation loop, with plenty of users confirming the issues on Windows XP, Vista, 7, 8 and even 8.1.
In a statement sent to Softpedia this morning, Microsoft confirmed that it’s indeed investigating the issues caused by KB2760411, KB2760588, and KB2760583 updates, but offered absolutely no workaround on how to deal with the problem until a fix is released.
“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected,” Dustin Childs, group manager, Microsoft Trustworthy Computing, said in a statement.
In the meantime, users who want to temporarily fix the problems are recommended to uninstall the faulty updates and then hide them from the Windows Update section of the built-in Control Panel.
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|Comment #1 by: youhou on 12 Sep 2013, 14:48 UTC|| reply to this comment|
I also cannot get KB2597973 to run, besides KB2760411. It is frustrating!
|Comment #1.1 by: sandshoe pete on 12 Sep 2013, 18:19 GMT|
KB2597973 "installed" so far 3 times altogether and 2760823 "installed" twice. No sign of them being reoffered, however.
|Comment #2 by: tm on 12 Sep 2013, 15:07 UTC|| reply to this comment|
The same is happening to me, these 3 updates are stuck with vista.
|Comment #3 by: glnz on 12 Sep 2013, 15:18 UTC|| reply to this comment|
Also KB2810048 - exactly the same story and also mentioned in all the web posts.
|Comment #4 by: PBNJ on 12 Sep 2013, 16:38 UTC|| reply to this comment|
Did MS suggest uninstall of the updates? If not, what's the reasoning for doing so?
|Comment #5 by: Bunk1960 on 12 Sep 2013, 16:47 UTC|| reply to this comment|
thanks so now I am ignoring this update
|Comment #6 by: Microsoft Costs Me Money! on 12 Sep 2013, 17:40 UTC|| reply to this comment|
It's 2013. How can these imbeciles still make these kinds of simple but prolific errors?
|Comment #7.1 by: ReadalotUK on 13 Sep 2013, 20:21 GMT|
select in update window, right click mouse button then select "hide update"
|Comment #8 by: Organist on 12 Sep 2013, 17:57 UTC|| reply to this comment|
Typical - unfortunately. Don't put out a quick "update" to remove these - just wait for frustrated users to research it themselves. Pity the poor folk who don't know how to do this - many seniors just blindly follow instructions - and are stuck "in the loop" - or rather out of it!
|Comment #9.1 by: Aram on 13 Sep 2013, 09:21 GMT|
lol... no fun with Linux
|Comment #10 by: patz on 12 Sep 2013, 18:14 UTC|| reply to this comment|
This is helpful. However, I don't feel techie enough to feel confident uninstalling updates. Not sure what I will do.
|Comment #11 by: lodavesf on 12 Sep 2013, 19:05 UTC|| reply to this comment|
One would think that Microsoft, with its $Billions in resources, would CHECK the validity and stability of their patches BEFORE they are published! Is Microsoft going to compensate us for all the wasted effort and down time caused by their malfeasance? Their arrogance is incredible!
|Comment #11.1 by: user on 13 Sep 2013, 13:57 GMT|
Me too having the same problem with all three just wants to keep updating. Microsoft useless going with Apple next time around.
|Comment #12 by: Sideswipe on 12 Sep 2013, 19:34 UTC|| reply to this comment|
Is anybody else getting the same error with KB2810048? I've been having trouble with this one along with KB2760588 and KB2760411.
|Comment #13 by: Shaking Head on 12 Sep 2013, 22:45 UTC|| reply to this comment|
Everyone I know is having this same problem. I'll just wait until Microsoft figures out how to solve the problem.
|Comment #14 by: bigkev on 12 Sep 2013, 23:44 UTC|| reply to this comment|
Every time I turn computer on (Vista 32 bit with Office 2010) it again redownloads the two updates KB2760411 and KB2760588 so far I have downloaded it (automatic download) 6 times, shutdown button glows red each time and when shutting down says it is installing the two downloads. Now if I don't use the red shutdown button but the normal shutdown button I think it is still installing again?? Catch 22 to ultimately receive Microsoft Patch to fix this problem I have to keep using automatic downloads? come on Microsoft, please release some information as to possibly when this problem may be fixed.
|Comment #15 by: whatever on 13 Sep 2013, 00:07 UTC|| reply to this comment|
I think Microsoft is starting to loose my respect and windows 8 SUCKS!!!
|Comment #16 by: Sherry on 13 Sep 2013, 00:20 UTC|| reply to this comment|
Microsoft should not release updates that are buggy!
|Comment #17 by: Amy B on 13 Sep 2013, 00:54 UTC|| reply to this comment|
How do you uninstall the updates and hide them on XP?
|Comment #18 by: ElizaDoolittle on 13 Sep 2013, 01:24 UTC|| reply to this comment|
It's about d**m time, MS. Is this a PRISM fix?
|Comment #19 by: Mikee on 13 Sep 2013, 02:50 UTC|| reply to this comment|
Real pain, keeps telling me to download these updates which where downloaded, even tried deleting the three and tried reloading with no luck.
|Comment #20 by: ibsteve2u on 13 Sep 2013, 02:54 UTC|| reply to this comment|
"In the meantime, users who want to temporarily fix the problems are recommended to uninstall the faulty updates..."
Although much more delay would make "In the meantime, users who want to permanently fix the problems are recommended to uninstall the faulty software and install Open Office..." a viable solution.
|Comment #20.1 by: plt on 13 Sep 2013, 09:52 GMT|
Excellent comment!! (although unlikely...)
|Comment #21 by: Vinix on 13 Sep 2013, 03:35 UTC|| reply to this comment|
My colleague has the same problem, but it's KB2810048 on Windows XP.
|Comment #22 by: ok2la on 13 Sep 2013, 03:48 UTC|| reply to this comment|
So how do we DO that temporary fix???
|Comment #23 by: Dorr Sheppard on 13 Sep 2013, 05:29 UTC|| reply to this comment|
I GOT IT SOLVED WITH MY SYSTEM:
This was particularly frustrating because our system was using a high security VPN that would not pass traffic if any pending critical updates existed whether they were hidden or not. Those updates were conflicting with a previously installed update. I believe it was a 2007 compatibility pack that could have either been installed manually or through Microsoft update. I uninstalled all instances of the updates xx11, xx88 and xx83. Once the older 2007 compatibility pack was uninstalled I ran Windows Update and the problem cleared up. Thanks Dorr,
|Comment #24 by: nickwilcock on 13 Sep 2013, 06:45 UTC|| reply to this comment|
I'm having the same problem with 2 different WinXP computers. This is highly irritating and simply shows that these updates were released before they had been properly tested.
There muts be millions of people staring at that wrteched yellow shield in the system tray....
|Comment #25 by: yepyep on 13 Sep 2013, 06:52 UTC|| reply to this comment|
it time use got off ur butts and get the mess sort out for once been 3days now and still no solutions to the problems many people having issues KB2760411, KB2760588, and KB2760583 or any others may be aswell
|Comment #26 by: Frank on 13 Sep 2013, 07:25 UTC|| reply to this comment|
KB2760411 is in a loop on all our W7 PC's. No issues on Vista though. We deinstalled it because a lot of users kept calling... I guess this is the result of the 'new MS policy' to speed up fixes but the result is a mess.
|Comment #27 by: JG Net Sec on 13 Sep 2013, 10:25 UTC|| reply to this comment|
If you simply stop the print spooler service, you should be able to install these updates no problem, I have learned to always temporarily disable the print spooler service whenever i install Office updates since they sometimes get stuck if the print spooler service is running
|Comment #27.1 by: khambatta on 13 Sep 2013, 12:07 GMT|
Tried it on Windows 7 64-bit, but no luck
|Comment #28 by: jayemel on 13 Sep 2013, 11:15 UTC|| reply to this comment|
Simple way to clear the problem (I hope - well it seems to have worked for me!).
Do a selective update, untick the files you do not want to update repeatedly and click on exit. Update will ask if you want to ignore these file in future. Say yes.
Did this some time ago and they have not reappeared in the update list.
|Comment #28.1 by: Colin1 on 13 Sep 2013, 15:06 GMT|
Nice simple solution. Recommended
|Comment #29 by: keithsz on 13 Sep 2013, 11:26 UTC|| reply to this comment|
Only Microsoft could get away with this kind of crap.
|Comment #30 by: Browneyedgirl on 13 Sep 2013, 11:49 UTC|| reply to this comment|
These three updates are stuck with Vista and Windows 7 too.
|Comment #31 by: Mike on 13 Sep 2013, 12:02 UTC|| reply to this comment|
I can confirm that WinXP Home SP3 continuously tries to install KB2760411, KBV 2760588 and KB2810048.
|Comment #32 by: NoName on 13 Sep 2013, 12:48 UTC|| reply to this comment|
How do you "hide" an update after installing it?
|Comment #32.1 by: Bogdan on 13 Sep 2013, 12:50 GMT|
Here's a step by step guide on how to do it:
|Comment #33 by: Gemma on 13 Sep 2013, 12:55 UTC|| reply to this comment|
Surely if the patch show as installed correctly, then hiding them won't cause any problems will it? I have installed these two updates four times now!
|Comment #34 by: piesbl on 13 Sep 2013, 13:29 UTC|| reply to this comment|
I uninstalled the update, ran the install again and no fix. Went to windows update/custom, and checked the box to not install it.
|Comment #35 by: user on 13 Sep 2013, 13:54 UTC|| reply to this comment|
I think Microsoft is going down hill and the next system I buy will be an Apple to get away from all of Microsoft BS.
|Comment #36 by: Going to the Mac on 13 Sep 2013, 14:17 UTC|| reply to this comment|
Having the same problem with these 3 updates stuck. Running Windows 7.
|Comment #36.1 by: user on 13 Sep 2013, 15:06 GMT|
How do you hid them?
|Comment #36.2 by: JKL on 13 Sep 2013, 18:57 GMT|
Unfortunately I have got the some problem WIN7 32 prof
|Comment #37 by: BO on 13 Sep 2013, 14:20 UTC|| reply to this comment|
Can't believe the aggravation....even resorted to System Restore! Also deleted them from Windows Update....lost some sleep last night too! Should have come here first to see if anyone else had the problem. Finally, "hid" all three in desperation and stopped the vicious cycle! Now I see I did the right thing!
PS IT IS NOT NECESSARY TO DELETE THEM, AS THEY HAVE BEEN SUCCESSFULLY INSTALLED, ONLY HIDE THEM!
|Comment #37.1 by: DaBigGaNooch on 14 Sep 2013, 04:54 GMT|
Solved problem to updates kb/2760411 kb/2760583 kb/2760583
Go to uninstall program in the control panel find all three updates that were installed automatically also look for any updates with the same kb/# as posted above I had 6 postings with these updates uninstall anything related to kb/2760411 kb/2760583 kb/2760583 then you need to shutdown your computer and let the updates install again on their own once the computer completely shuts down then restart your computer and check again for updates and you should no longer have more problems with the updates ... Worked on both my Vista 32 bit and 64 bit . If you have anymore problems let me know we'll try to fix them together , if it works out for you please pass this on to others , I have seen large numbers of people are having the same problem all over the web and could not get any answers anywhere . Peace
|Comment #38 by: Doug on 13 Sep 2013, 14:33 UTC|| reply to this comment|
Microsoft has put Bubba and Thor, their best two software analyst on the problem. We need to wait for their answer. They should have it next week sometime as they have a gator hunting trip scheduled for this weekend and can't get it done any sooner.
|Comment #38.1 by: SM on 13 Sep 2013, 23:17 GMT|
Doug, you got it right on this one.
|Comment #39 by: abscomm on 13 Sep 2013, 14:46 UTC|| reply to this comment|
Way to go Microsoft. send out a critical patch then when it won't install just say "Oh just ignore it"
|Comment #39.1 by: anon on 13 Sep 2013, 15:54 GMT|
You can hide the update by right clicking the update in the update list and select "Hide update". That will prevent the update(s) from bugging you again.
|Comment #39.2 by: gazy007 on 13 Sep 2013, 16:14 GMT|
now time to migrate to Linux.
|Comment #40 by: NickWalker on 13 Sep 2013, 15:19 UTC|| reply to this comment|
Considerable relief to me to discover that it is a Microsoft problem - and not me and my XP machine. I've wasted many 'happy hours' trying to install again and again, rebooting. running Fix-it, etc - all to no avail. Only found out about the underlying problem by googling one of the KB fix numbers.
No doubt thousands (millions ?) of others are going through the same grief - unaware that it is a global problem. And possibly harming their machines in the process of trying to sort it out. Good old Microshaft.
Nick Walker (London)
|Comment #41 by: NorthernLala on 13 Sep 2013, 15:31 UTC|| reply to this comment|
So, any news yet, on a fix? Annoying!
|Comment #42 by: Jaime Yarbrough on 13 Sep 2013, 15:39 UTC|| reply to this comment|
I noticed this happening yesterday while running XP(SP2), Firefox, AVAST Free, but am happy to be able to find this update/response so quickly and would appreciate a notification when the patch is available. Thanks
|Comment #43 by: Nils L on 13 Sep 2013, 15:42 UTC|| reply to this comment|
I called Microsoft Technical Support for help. Got it fixed the next day :D
|Comment #44 by: sudasan on 13 Sep 2013, 17:07 UTC|| reply to this comment|
Yes. I am experiencing this issue as well.
|Comment #45 by: ArumLily on 13 Sep 2013, 17:17 UTC|| reply to this comment|
Not good enough Microsoft. Sort yourselves out. How do I hide these faulty updates?
|Comment #46 by: brianko on 13 Sep 2013, 17:39 UTC|| reply to this comment|
I keep getting KB2810048, too, in with KB2760411 & KB2760588. These 3 are the only ones that keep rolling around to download and install that don't do either. The others mentioned are not ones I'm getting in using Windows XP Professional SP 3 32-bit O.S. If you can, please inform Microsf about KB2810048 too, or please tell me how I can. Thanks.
|Comment #47 by: dlm1003 on 13 Sep 2013, 17:49 UTC|| reply to this comment|
Same problem with those 3 updates on my laptop and desktop running Vista
|Comment #48 by: Deeplyannoyed on 13 Sep 2013, 17:54 UTC|| reply to this comment|
"Temporarily fix" by resorting to "uninstall" and "hide" -- what an absurd solution, given the loop just keeps reinstalling...This is now DAY 3 btw...and it is really getting annoying.
|Comment #49 by: BudCozy on 13 Sep 2013, 18:02 UTC|| reply to this comment|
KB2760411 update is looping keeps installing. Has been installed three times on my system,shield is still visible on lower toolbar.
|Comment #50 by: Antonio on 13 Sep 2013, 18:29 UTC|| reply to this comment|
It is happening to me. I really wish they would test these things instead of the consumer being the tester. I use Win 7.
|Comment #51 by: gfry on 13 Sep 2013, 18:58 UTC|| reply to this comment|
This update keeps requesting to be installed after 3 times of succesfully installed kb/2760588 office 2007
|Comment #52 by: WasteOfSoddingTime on 13 Sep 2013, 19:09 UTC|| reply to this comment|
Bye Bye Microsoft ... Buy Buy Apple
|Comment #52.1 by: Wolfgang D. on 14 Sep 2013, 08:36 GMT|
Apple's advice: You're holding it wrong.
Linux: You're on your own.
|Comment #53 by: Ruud on 13 Sep 2013, 20:04 UTC|| reply to this comment|
Thank you for reporting this! I have the same continuously reinstalling updates. It's good to know that the problem is caused by Microsoft. I began to fear I had malware on my machine.
|Comment #54 by: GrandmaT on 13 Sep 2013, 20:18 UTC|| reply to this comment|
We have two computers in the home and they are both experiencing the same problem. Ref: KB2760588 When can we expect a resolution to this issue?????
|Comment #55 by: ReadalotUK on 13 Sep 2013, 20:20 UTC|| reply to this comment|
Easy to fix just right click and hide update.. Not the point of course. Should be ok to start with
|Comment #56 by: dwizzle on 13 Sep 2013, 20:29 UTC|| reply to this comment|
Same problem with KB2760411, KB2760588, KB2760583; KB2810048 is a problem as well!
|Comment #57 by: Hobo on 13 Sep 2013, 21:06 UTC|| reply to this comment|
I have the same problem KB2760411 has been down loaded 6 times plus I do not even have the software package and the icon will not go away no matter what you do and why does Microsoft not fix the problem ?? This is getting ridiculous as Microsoft should be more attentive to what they are doing instead of messing up peoples computers with their stupid errors.
|Comment #58 by: SM on 13 Sep 2013, 23:16 UTC|| reply to this comment|
Same thing is happening to me too. I have XP Professional and updates KB2760411, KB2760583 and KB2760588 keep reinstalling. When will Microsoft send a fix? I am not sophisticated enough to fix this myself. I need them to just send me an update with a fix for this annoying problem.
|Comment #59 by: mj on 14 Sep 2013, 01:39 UTC|| reply to this comment|
this is a bad after sales service from microsoft. you are encouraging people more and more to migrate to ios. it's been over a day and no fix yet.
|Comment #60 by: Keith09360 on 14 Sep 2013, 02:39 UTC|| reply to this comment|
Hmm the clowns at Microsoft screwed up and cant fix it??? Sack the lot of them!!! in the mean time just hide the update... Problem temporarily solved
|Comment #61 by: co on 14 Sep 2013, 02:46 UTC|| reply to this comment|
I have the same problem. They are listed as installed on a Win 7 64-bit machine (Home Premium). This was an upgrade from Vista and I also have Office 2010, except for still running Access 2007 (and I did not uninstall the other Office 2007 programs).
|Comment #62 by: JCool on 14 Sep 2013, 04:06 UTC|| reply to this comment|
People, people, people. Yes it is very annoying and MS got egg on the face but really? No need for all the hysterics and hand wringing, no down time, no need to hack your PC. relax and let MS sort it out.
|Comment #62.1 by: Laluki on 14 Sep 2013, 15:41 GMT|
Seriously, no down time? Are you telling me it took you no time at all to download the updates and reboot your machine a number of times before you realised what was going wrong? And that you didn't spend any time at all searching the internet for other reports of the problem and potential solutions? Or that you didn't take any time to write your comment here? And that no-one you know (like non-techy relatives or friends) whose machines got stuck in the loop needed your help to fix the problems?
If so, you're very lucky. From what I'm hearing, most people lost a good hour or two trying to solve the problems.
Some of us had to battle with the problem of the MS Office updates breaking all the file associations as well, all thanks to the wonders of Microsoft's policy of sending out so many "critical" and "important" updates on the same day without fully testing them all. (Oh, and the only solution from an MS employee so far on the Office problem was indeed a need to hack your computer by editing the registry - something most people should never go anywhere near! See: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-updated-now-broken-file-associations/292a29aa-506c-47be-9852-5eb6830b8a1f?page=1).
|Comment #63 by: N4AOF on 14 Sep 2013, 05:21 UTC|| reply to this comment|
DUH! Three faulty updates out of a total of three released this month -- what a surprise!
|Comment #63.1 by: oz on 14 Sep 2013, 08:26 GMT|
Vista 32 here. KB2760588 is stuck in loop. Hate Microsoft! Been a Microsoft customer for almost 2 decades now. When these two laptops I have die, definitely switching to mac.
|Comment #64 by: RedBaron (GreekStars) on 14 Sep 2013, 13:52 UTC|| reply to this comment|
URGENT...I SOLVE THE PROBLEM...in my system
Just look how i random managed this, after some thoughts & efforts:
we have the updates uninstalled & Hidden.....ok??...OK!!!
Control panel--->Programs-->Right click--->select change--->Office 2007 subroutine opens--->We select "repair"
... and after the end---> Reboot our Systems---> Unhide KB2760583 & KB2760588 after the UPDATE and installation , all is OK!!!...These updates then are not re-offering for re-installation ...
Then we are doing exactly the same thing for the KB2760411...
And that's OK FOLKS..."Case is closed for me!!"....
Lets hope that a release of a "fix" by Microsoft, should not make a mess to my fixed system!!!...:p :p :p...
|Comment #65 by: King on 14 Sep 2013, 16:01 UTC|| reply to this comment|
Windows Update recurrence fix
A solution to the recurring windows update problem:
Go to Control Panel and click on Windows Updates.
Click on "Change Settings" go to new window and click on
"How does automatic updating help me", click there and in new window scroll down and click on "I'm having problems installing updates, what can I do?" . In the new window click on "Click to open the Windows update troubleshooter". Run the troubleshooter by clicking "next". After the troubleshooter is finished, you will find that the recurring updates are gone and all is well again.
Worked for me,
|Comment #65.1 by: phil6514 on 17 Sep 2013, 18:10 GMT|
Thanks! That worked for me as well!!!!
|Comment #66 by: Givemabreak on 15 Sep 2013, 04:09 UTC|| reply to this comment|
No need for knickertwisting. Microsoft will sort it out as timely as they can. I'm sure they would advise of a work-a-round if one that was sensible was feasible. Most of you aren't really tech savvy (despite what you may think), so just ignore until fixed. By the way, it was only two problem files of many updates for me, so let's not start making faulty assumptions, and obviously this hasn't happened to everyone, so it must be individual machine related. Be patient or be an idiot, your choice.
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