Microsoft Offering One Month Free Xbox Live Gold to Users Affected by Cloud Saving Bug

The bonus month will be automatically applied to existing Gold members

By Andrei Dobra on January 3rd, 2013 14:59 GMT

Microsoft has finally fixed the glitch that affected the Cloud Saved Games feature for Xbox Live Gold members and, in order to make up for the problems generated by the error, it's now offering a free month of Xbox Live Gold membership to users impacted by the problem.

A bug affected Microsoft's Xbox Live online service late last year, preventing users from accessing the cloud saving feature that was offered to all Xbox Live Gold members.

While Microsoft said that it was working as fast as it could to solve the issue and reinstate the feature, it still took a few days before everything got back to normal.

As a thank-you gesture for the understanding of Xbox Live Gold members that were affected by the glitch, Microsoft has confirmed, through the voice of its General Manager, Alex Garden, that they'll all receive one month of free Xbox Live Gold access.

"We want to thank all of our Xbox Live members impacted by the Cloud Saved Games service issue for your patience and understanding," he said, via Larry Hryb's blog.

"It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone’s game saves. Whether you couldn’t access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience."

"We will be automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted. We can assure you we’ll also be doing a thorough post mortem to help prevent this from happening again."

The extra month is automatically offered to those who were affected by the glitch, as Microsoft is able to see just what accounts experienced the problem and apply the bonus period, so users shouldn't contact Xbox Live support about it.
Microsoft is sorry about Xbox Live glitches
   Microsoft is sorry about Xbox Live glitches
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