The company says it’s now working on a patch to solve the problem
Several users have reported Windows Update problems on Windows RT devices after deploying the first Patch Tuesday fixes of the year, with Microsoft offering nothing more than a simple “we’re investigating reports” statement.Now the company has confirmed in an emailed statement that it had found a bug in Windows Update, most likely caused by the Windows RT devices that entered the standby mode while deploying the patches.
A fix is expected to be released in early February, but a Surface support team member has already revealed some workarounds on the official Microsoft support forums.
“Some Windows RT customers who attempted to apply January’s bulletins had issues installing updates. Specifically, impacted Windows RT devices went into connected standby mode during the download of updates from Windows Update, causing the connection to be disrupted. We apologize for any inconvenience this may have caused and are working to correct the issue; we expect to have a fix in place in the first week of February,” the spokesperson told us.
In addition to the Windows Update problem, some Surface RT owners have also reported bugs when trying to launch the integrated Windows Store.
It appears that the Store fails to load due to the same glitch, with several users confirming that, in some cases, installing apps or updating the existing one is nearly impossible.
“Like everyone else I am experiencing the same issues. If there is only a single user logged into the device it appears to work just fine. If I attempt to run updates or access any Store content while another user is logged in, the update/install fails,” one of the affected users explained the issue.
Refreshing the device doesn’t make any difference, but the same Surface support engineer has suggested to reset the tablet completely, even though this is a pretty painful workaround.