The company says that it's currently looking into reports and will provide more info soon

Jun 30, 2014 08:45 GMT  ·  By

Microsoft has only recently launched the Surface Pro 3, but it seems like the device is already hit by some serious issues, some of which have already been confirmed on other Surface models.

As we told you on Friday, several Surface Pro 3 buyers reported limited Wi-Fi connectivity issues that pretty much block them from browsing the web with the tablet.

Many have already tried a number of workarounds, but none seems to be solving the problems completely, so everyone appears to be waiting for an official fix from Microsoft.

The company today confirmed the issue, saying that it's now looking into reports and would provide more info on the matter in the coming weeks. No timing has been provided so far, but users are still trying to find a workaround by themselves.

“Thanks for sharing your experiences. If I understand correctly, after your devices sleep for any amount of time the network and possibly the Bluetooth devices no longer appear in Device Manager and this results in no network connectivity, etc,” Josh F, a Microsoft Surface support engineer, said in a short post today.

“Your feedback, including suggested workarounds (successful or otherwise) has been shared. We are working to address this and will have an update available soon.”

Users who confirmed the problems said that no workaround seems to be working permanently and every time they reboot the device, the issue reappears. Restarting the Surface Pro or disabling and enabling Wi-Fi connectivity solves the limited Wi-Fi connectivity glitch temporarily.

“Sometimes when I close the type cover and come back not too long later the WiFi and I think Bluetooth too are completely missing. I can't find their hardware or drivers to disable and re-enable when this happens either. I have to restart the machine for it to work again and have 'network connections' appear in the device manager again. When its working the driver says it's up to date though,” one user posted.

The same issue existed on pretty much every single Surface model launched by Microsoft so far, including the Surface RT, which came out in October 2012. And still, this doesn't seem to be a hardware issue and is typically resolved with the help of a firmware upgrade that might be released by Microsoft on the next Patch Tuesday.

We've contacted Microsoft for some info on this and we’ll update the article accordingly when we get an answer.