Reports of splitting Surface Touch Cover keep coming, but the Redmond-based technology giant Microsoft has finally confirmed that this is a problem affecting a “limited” number of units.
Consumers turned to online forums to complain about the issue and contacted Microsoft’s Stores for a solution, but the Redmondians have until now remained tight-lipped on the subject.
Bloomberg reports that Microsoft has issued a statement, claiming that they’re “aware of a small number of instances of material separation,” so all broken units will be replaced at the closest Store.
In addition, the company said that “Microsoft makes every effort to ensure our customers receive a high quality product.”
It appears that the Touch Cover starts to split at the edge where it connects to the tablet device and then exposes a wire that could easily be broken. What’s more, it seems like the Microsoft logo on the back of the tablet starts rubbing off and, as far as consumers go, there’s no way to prevent this unfortunate moment.
Consumers owning faulty Surface devices are strongly encouraged to contact Microsoft by calling to the closest Store. All units are replaced in no time, as one of the affected buyers confirmed on an online forum.
“Exchanged my touch cover and Surface today at the MS store. Gotta say, it was super easy. Took two seconds. The reps said they hadn't seen any touch covers come back like that but they had seen one other unit with the logo coming off. Guess there must be some manufacturing variance. Fortunately getting a new Surface was no big deal at all since everything sync'd right back on, settings, passwords, and all,” the user said.
Another separate issue affecting the Touch Cover and unexpectedly muting the sound on the Surface is expected to be patched on Tuesday, as Microsoft has already announced a batch of fixes for both Windows 8 and Windows RT.