14 DAY TRIAL // Microsoft officially rolled out Windows 8.1 last week and together with it, the company also introduced the new Windows RT version that packs the same features as its desktop sibling.
Soon after that, the tech giant decided to pull Windows RT 8.1 from the Store due to what it called “a situation” affecting a number of devices, including its own Surface RT tablet.
Now the company told ZDNet that only a few devices had actually been affected by the buggy update, but work on a fix continues as we speak.
“Based on our investigations of a situation customers have encountered updating to Windows RT 8.1, we can confirm that as of now this is a Windows update issue only affecting Surface RT customers. While only less than 1 out of every 1,000 (or less than 0.1 percent) Surface RT customers who have installed Windows RT 8.1 have been impacted, improving their experience and ensuring their systems are fully operable as quickly as possible is our number one priority,” the company was quoted as saying.
“We have made recovery media available for download here along with actionable guidance for affected customers. We continue to work towards making the Windows RT 8.1 update available in the Windows Store again and apologize for any inconvenience. Further updates will be provided as they become available.”
Microsoft yesterday released a Surface RT recovery image that’s supposed to help users get back to Windows 8 until a fully working 8.1 update is being released.
The surprising thing is that Microsoft claims that the faulty update is only breaking down Surface RT devices, but at this point, no other Windows RT tablets can be updated to Windows 8.1 from the Store.
More details will likely be provided in the coming days, as more and more consumers are said to be affected by the issue.