Microsoft is definitely a happy company these days, largely due to the fact that its Xbox 360 console is following a high ascending trend in terms of sales, and is set to bring quite a lot of profit this holiday season. The low price and the fact that it is
bundled with a variety of games will certainly attract a lot of customers who are looking for a great entertainment system this
Christmas season.
But not everything is all sunshine and butterflies for the North American company, as a class-action suit – regarding the fact that the Xbox 360 is “defectively designed” and, if a game disk is inside its optical drive when the console is moved, the disk will get scratched, making it obsolete – has recently been filed against it.
Microsoft has replied to these charges, stating that, although the phenomenon isn't widespread, it has issued warnings to users about the dangers of moving the console while a game disk is inside it. Such warnings were reiterated in the manuals and in the online terms of service issued by the company, where it stresses that it has no fault if a disk gets scratched if the console is moved.
“While we have had some users contact us with concerns about scratched discs, it is much less than 1 percent of the total Xbox 360 user base,” reads the press statement. “Xbox 360 is designed so that it will not damage a game disc as long as the console is not moved while the disc is spinning. Too much movement of any game console, not just Xbox 360, can cause scratches on a disc. That's why we put a warning on the face of the disc tray, which the user has to physically remove before the initial use of the system.”
Although it seems that Microsoft took the necessary steps in order to prevent such problems, people sometimes forget about such things when they are in a hurry to move their console or rearrange their furniture. It's definitely a sad thing to find your game disk scratched, but not enough to demand a class-action suit though.
