Xbox

Microsoft's Peter Moore on Faulty Xbox 360s

MS's exec. says consumers should worry about how they're treated, and not the machine

By Filip Truta, Games Editor

9th of May 2007, 07:10 GMT

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You never know what piece of crap lies inside

Mike Antonucci and Microsoft exec. Peter Moore

had a little chat recently. Among other things, the two talked about the high number of bad operational and non operational Xbox 360s, as Microsoft's claiming a "3% failure rate," sounds a little off the graph to say the least.

Antonucci had an example for the executive, a user who had replaced his Xbox 360 twice in seven months wondering if Microsoft was taking the issue seriously. Peter Moore replied saying that it's not his place to make statements on failure rates and that users of faulty machines should try and see how the company is struggling to help with these issues:

"I can't comment on failure rates, because it's just not something - it's a moving target. What this consumer should worry about is the way that we've treated him. Y'know, things break, and if we've treated him well and fixed his problem, that's something that we're focused on right now. I'm not going to comment on individual failure rates because I'm shipping in 36 countries and it's a complex business."

OK, it's true that with the shipping of so many units across the globe, it's quite hard to point out what made a certain machine behave in a certain way and quite frankly, if we were to think about it for a minute, all cases sound like isolated ones.

The thing is however, Xboxers provide Microsoft with all the possible clues that the Xbox 360 is a faulty machine, or that the company has shipped an enormous amount of "rotten" units. Either way, Microsoft should look deeper for the answer to all the scratched discs, noisy hard drives and machines dying on Guitar Hero II whammy bar patch installation. If not, Sony's PS3 will start to sound like a better deal, especially with Blu-ray diodes getting cheaper to make.

TAGS:

Peter Moore | Mike Antonucci | Microsoft | Xbox 360 | faulty

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