14 DAY TRIAL // A post on the Kaspersky Lab forum revealed a problem with the latest virus definitions addressed to Kaspersky Antivirus, as numerous computers that updated their security tools got crashed. Kaspersky Lab didn't release any official statement yet, so we're all expecting an explanation. Until then, you can try the solution provided on the forum by Rinat Salihov: update your product and then restart your antivirus or the operating system and all the problems should be solved.
The first message was posted yesterday, and it revealed a problem in the Kaspersky update process: "All my clients are failing to update... comes up with an error report to send to Kaspersky, which I've sent about 20 or 30 of, because most of the machines crash, recover, crash, recover... over and over", the user named nadams wrote on the blog. "It seems to fail instantly when it attempts an update. The message is 'Previous application launch failed'. I can't get a logfile at the moment, because all the machines at my disposal are stuck in an endless loop", he added 9 minutes later.
Obviously, some of the users were really annoyed as the Kaspersky update had blocked their computers. "Thank you for making me waste 3 hours of time tonight and ruin my day off tomorrow. This is an absolute joke and words cannot describe how pissed off I am right now, mboy", another Kaspersky forum member, wrote.
After a few hours, Rinat Salihov, from Kaspersky Lab Test Team, wrote that one of the solution would be unchecking the "Update application modules" function located in Settings/Updates. Update the antivirus and then re-enable the function, he advised the users.
Today, MAPKOBKA^^, a section moderator on the Kaspersky forum wrote: "Sorry for the lack of communication, everyone has been working flat out at KL to correct the problems caused by the update. Please be assured that nobody is resting on their laurels. There should hopefully be more details and a possible fix soon, please stay tuned."