Keep Hotmail Alive: Microsoft Criticized for Moving Users to Outlook

The only thing wrong with hotmail is the poor quality filters so that spam still appears in the junk and/or delete boxes. However, exactly the same problem is present with Outlook. So why the change?

I miss HOtmail....so much.....who gets the dumest idea to change the look to outlook, which looks terrible and functionally very unfriendly......i hate it

I can't even get into my 'new' Outlook email inbox. Every time I have to re-set the password because it is now ridiculously complicated! It is harder than Fort Nox to get into...I've asked for an message to be sent to my phone so that I can reset it AGAIN - but it hasn't come through!!
I am ditching it. Microsoft: FAIL. After 13 years I'm leaving! Well done project managers and Microsoft Marketers! NOT!
When I was able to sign in successfully - I still couldn't get to my email with ease: I got presented with some sort of account screen instead! WTF?!!!
All I want is a simple, easy to access, 'on the fly' webmail account which is exactly what hotmail provided.
I'm moving over to Gmail. Microsoft - you have utterly failed.

I don't like the new look outlook , and will give it up . Unless I can go back to hotmail .

I'm off

You don't know what you are talking about! You didn't know Hotmail very well did you! They introduced very exacting control over filters and you could so easily search you mail internally as it were too which you can no longer do on Outlook. They had perfected Windows Live Hotmail and now they have simply dumped it for a far , far inferior product. It's quite an insult to compare the two and pass it off to us as an "Upgrade", there's nothing "up" about it in my book!

unacceptable. i will delete my hotmail account as soon as microsoft forces me to upgrade to outlook.

aboslute bureaucratci bullying, I hate outlook, I hate the look, If I wanted the * I would of singed up for it

I will delete my account and go to a diferent provider as outlook sucks

I will definitely switch. What a shame, I was so comfortable with hotmail.

I absolutely agree. Just another issue of control. Bureaucratic bullying at it's best.

Good grief,Microsoft!

Can't you hear what the people are saying?...If Hotmail wasn't broke,don't fix it!...And how dare you FORCE us into this debacle called Outlook when we all see and read that things are going to heck in a hand basket!...Add me to the list of the ones who are going away...If Outlook is and upgrade,then Gmail looks better and better!

I have to reiterate what you are saying, WHY ARE THEY NOT LISTENING TO US? Everyone on this comment page seems to be loyal and long term MS users. Have they not heard the saying, "the customer is always right"? Whoa to the future of such a company. I fear they are doomed to failure in the long run.

hi switched already! and btw they deleted all my mails even the flagged ones! Outlook *!

I agree. I don't want outlook eeither and was completely happy with the way Hotmail works. Don't like the social media thing and dont have time for all that baloney. If I have to be moved to Outlook, i will be moving my self to another email service.

I just logged in to my Hotmail, which I have for over 10 years, and I was unpleasantly surprised to see a complete new interface had taken over my Hotmail without my wish or consent. There was not even a warning!!!

I was very happy with my Hotmail. I had alternative email accounts with Yahoo, Gmail, etc and I didn't use them. I preferred Hotmail as I was very comfortable with it. I committed to it despite competition it had.
I have been traveling and living between different countries and states and heavily relying on my online based email service, Hotmail, and in years, I have saved and accumulated many important legal, medical, personal correspondence, files and emails in my Hotmail folders.
Thanks Microsoft!!! You just made my life more difficult!!!!
I don't like Outlook. I don't want to change. I am too busy and on-the-go all the time to try to get used to a new interface.
I also don't like Outlook being forced on me with no regard to my choices, my comfort and my concern for all my folders with important info and documents.
If this forced change is permanent and I am not given an option to reverse it, I will most definitely drop my 10 plus-year-old Hotmail account and start using Google or Yahoo.
This is by far the dumbest thing Microsoft is doing. Is this how you reward my long-time loyalty???
I am very * off, annoyed and disappointed.
Way to lose whatever left of your online email clients!!!
Did I mention I don't like things being forced on me???

Exactly! I have been with hotmail since I came to US 16 years ago and have been a loyal user of it. Now I am thinking about switching to a different email account as I absolutely HATE this new outlook system! It is very difficult to use and very unpleasant to adapt to! Why is Microsoft making stupid change one after another, and changing all the good stuff! I can't believe it!!

...after complaining numberous times, I STILL cannot print off important e mails now, whereas there was no problem before...why do this to us?

I switched to gmail. After they shoved outlook down everyones throat, couldn't get any e-mails anyway.

I don't want outlook, I don't need outlook, I don't like its garish blue lettering and everything accompanying it. I've been very happily using hotmail with its classy, 'old school' look for over 15 years and that's how I want to remain. Disappear from my life and don't bother me anymore, outlook.

I really want to keep my hotmail. Do not force people to switch to outlook.

Im outa here MS, and good riddance this is America, you wont force a service down my throat, especially one that s****s. And it does compared to Yahoo and G mail it blows. The only thing better or comparable was Hotmail. See ya hot mail R.I.P. And s***w you Microsoft , my decision to convert to Apple Desktops and laptops for home has now been sealed. Much like the fate of your pathetic and force fed Windows 8 Platform.

lol, much as I agree with you, I'm Australian, and this is the internet, not America. Unfortunately, the rules are blurred here because the internet is governed in a topsy turvy way.

Flannigan... I'm from Great Britain so I might as well get involved and make this a threesome with Astralia and the USA and say that while this might be the internet as you point out, our American friend above is referring to her personal experience based in the USA, so as she states correctly; "this is America" she is speaking of HER experience and the fact that MSN was an American company when last I checked it's hind quaters! She relates what she feels fellow Americans will also feel and I think she is right. This is indeed the internet, I think she knows that... Do you think Australia is embracing Outlook? Britain isn't! 'THIS IS GRT BRITAIN CALLING', MSN - ARE YOU LISTENING YOU '*'!

As a Hotmail user, I personally do not feel as though users should be FORCED to change to Outlook. This is unjust and having the Outlook features like viewing documents or storing pictures was enough. I am strongly disappointed in Microsoft for this. Customers should have a say and they violated our trust. Shame on you Microsoft. I hope you take this comment seriously.

I really don't like this new interface at all - I find it extremely user-unfriendly. I was hoping I could switch back to hotmail, but since it seems that is not possible, I'm strongly considering moving to Gmail. :-((((

This is simply horrible and so confusing...When will Microsoft stop thinking for us instead of trying to fix things that should be fixed? I REALLY REALLY REALLY want Hotmail back, I am well used to it and find it by far more user-friendly than this stupid Outlook...What can we do? A mass migration to Gmail? Or Yahoo? Although I do have a Gmail account I have never used it because I felt a lot more comfortable with Hotmail in spite of its many faults...Any bright ideas out there about how we can reverse this stupid decision? Plus, do I really need to see the pics of people who are writing messages to me? It is absolutely spooky and it shows no respect for us...

In language that even MS geeks may understand: OUTLOOK EMAIL S***S!

It is cumbersome, including selecting contacts to receive an email.

As others have said, I will quit using my msn email & use Yahoo or gmail (already set up accounts).

While the cat is away designing condoms, the mice (mouse?) will play.

You may not miss us who leave, MS, but we sure the hell won't miss YOU!

good ridance.

j

Change is hard to digest for some people that is for sure. I have had an hotmail email account for years and I have only one question.

I am wondering if we have to change the hotmail.com to outlook.com now or do we continue to keep the hotmail.com at the end of our email address?

I haven't seen a FAQ regarding this.

Love, this has nothing to do with change, and that is stupid argument. I don't know why you even bought it up. Change IS hard for some people. It's doubly hard when what you're given is a broken, ugly product, that exceeds your bandwidth by downloading all your emails every five seconds, so it can give you targeted adds.

I HATE OUTLOOK. IF I HAD WANTED TO USE IT I WOULD HAVE NOT OPTED FOR HOTMAIL. MY I.P. ADDRESS IS ATTACHED TO EVERY EMAIL AND THIS IS AN OUTRAGE AND INVASION OF PRIVACY. WHAT IS GOING ON HERE????

I can't forward my emails as well as trying to find my contacts. I do not have a printed copy for my emails and thus I am without any listing I can use. I hate this OUTLOOK and the way it is. The writing on blue is difficult for older people to see, as our eyesite is not what it used to be. Please tell us how to forward email's. This change is terrible!!!!!!

If you all haven't found out already how to forward an e-mail I suggest you move to Google mail / Gmail.
In MSN Outlook they obviously wanted to make forwrding as difficult as possible to reduce traffic, so they HID the forward button on the right of the REPLY button; When clicked, a drop down menu shows Forward and other options. See what a loyal customer I've been and how persevering? What do we get for it? Lookout!... Outlook! It's inferior and with far fewer abilities. It's not even intuitive to use.

Please, please, please help to get my Hotmail back. I hate Outlook!!!!! Even worse, they put me on hold forever when I called them. What should we do?

I am angry that I have been moved over to Outlook. There was nothing wrong with my Hotmail account. Outlook is slow, my computer keeps freezing with it. It's format is a total mess and not at all user friendly.I DO NOT WANT IT. They have intruded on my life and fixed something that was not broken!
I signed up to Hotmail and I want it back. Like many other people I have had nothing but problems with Outlook. AGAIN, I DO NOT WANT IT and shall have to go through the annoyance of changing my email address to gmail or one of the others.

Outlook is terrible. There are less options, the whole format of the page is juvenile looking in my opinion. I am totally outraged that Microsoft forced this change on users of hotmail. I think Microsoft could have been courteous enough to do a poll and see who wanted to switch to oulook and make their decision based on the response. Not hand us a bunch of gymnastic verbal bs about why the change was made.

I bought my first computer in 2000. I had a choice between aol, yahoo, hotmail and outlook for my email accounts. I hated outlook and after reviewing all options I decided that hotmail was the best. It was the easiest to use and had the best options for someone like myself. I still hate outlook. With Hotmail giving us no choise but to switch or leave I am opting to leave. Yahoo here I come.

Outlook.com (as in the webmail service, not the program that's part of MS Office) didn't even exist in 2000. How can you have hated it? Are you getting confused between the webmail service and the program?

Hey 20.1 / Huh?
Who said "Outlook.com" only you did! Of course she means the part of Office.

Out look can s**k it hard... I'm going to Gmail

Well excuse me!... but I have to say this sounds more like a good reason for staying with Outlook than one for leaving it!!!! Having said that..... I may well be joining your expedition soon.

MSN Outlook 'shouts' at you - it's very loud and garish. The wretched product keeps hanging and it simply stops responding with no warning and no message. So far ... so rubbish!! Probably going to move to gmail.

I don't like the new format of outlook.com I HATE IT I WISH I COULD GET MY OLD HOTMAIL BACK WHY WAS IT CHANGED AND WHY DIDN'T WE HAVE A CHOICE IT IS SO BOLD IT GIVES ME A HEADACHE CAN YOU AT LEAST TONE IT DOWN SOME WHY ARE WE NOT GETTING ANY ANSWERS TO THESE QUESTIONS THERE ARE SO MANY OF US THAT DON'T LIKE IT GIVE US HOTMAIL BACK PLEASE PLEASE PLEASE PLEASE PLEASE WE WANT IT BACK

I did not like the change, either. I like Hotmail and would prefer to stay with it. I have two other email addresses that I can/will use, but it's a nuisance as I have many contacts who use the Hotmail address and it is tied up with my horse stud name. Still, I can inform people as they tell me the Hotmail/Outlook emails have bounced.

I'm leaving to join gmail... They won't pull one like this. I used hotmail for 15 years . I'm just sad I have to inconvenience myself by trying to tell all my contacts to email me at gmail.

I HATE OUTLOOK

REALLY! SO YOU'RE THE ONE WHO HATES IT! ;-)

We want hotmail back...what idiot that thought he was a genius came up with such a horrible format...everything is hidden...have to look for everything, printer, etc. With hotmail it was right in front of you making it so easy and who wants the pictures...takes up a lot of room and not necessary. Displays less of your mail...I could go on & on with negative comments. Wise up you idiots...get rid of this outlook c**p and give us our user friendly HOTMAIL!

I hate outlook and will probably go to yahoo mail....I do not like being forced into anything, particularly when it isnt better than what I had!

do not like outlook mail

I hate outlook! It was terrible! I lost all my contacts. I want my hotmail account back!

If they would allow us to set up outlook.com just like I had it on hotmail.com, I wouldn't mind it.
So what is so darn hard about making settings for us to have outlook look like hotmail?

Outlook hardly ever works. No problem with the layout or the new colour. just hardly works. havnt read my email for days. New email it is..

I was forced to outlook and now can't find my contacts when got ready to forward something

It should come up on the left try double clicking the very edge of the screen left. Beats me! So much wrong with it. SO inferior.

I am one of what appears to be a large number of longtime Hotmail users that are extremely dissatisfied with the new Outlook E-mail that we have been, without any choice, forced into using. My experiences with it have NOT been good. It is not a user friendly format and while I appreciate the Microsoft's desire to "modernize" Hotmail, they might have considered taking the time to ASK their loyal users what they wanted to see happen in the way of upgrades. In addition to the forced change, the option to revert back to the original format has been taken away. Due to this, I will likely be moving on to a different e-mail option. I sincerely hope that the next time Microsoft decided to "upgrade" their services that they will actually take the time to ask their users what they would like to see change....or NOT change!

I hate outlook.

Because it was forced on me. Because it is ugly. Because the design makes it hard to find what you want.

Because it is not hotmail.

My family doesn't like the Outlook upgrade and will be changing our e-mail service if there's no other options available. Outlook is anything but user friendly!

Makes me mad all over again that I've had Outlook forced on me. If I wanted Outlook I would have gone over to it a long time ago. I've opened a G-mail account, it's just getting everything switched over; I've had the Hotmail account since the beginning of Hotmail. AND I paid extra each year for the bigger mail box capacity with Hotmail. I really feel * around.

OUTLOOK *,when something worked why change it where oh where is my old hotmail ,would like it back

I am disgusted with the new outlook, and I think it should be outlawed. I cannot find my email addressed, I can't find the propper place to send an email and feel like a novice on computer. I was better off when I first started. Why for Heavens sake, did the bright spark, decide that this is a better system?. It might be for the inventer, but we are the poor users who are having real difficulty clawing our way in the dark. I have not been able to email anyone of my friends. If it ain't broke, why fix it?.

I hate the Msn outlook, why change something that wasn't broken. It is getting to the stage I am thinking of deleting my account as it looks like it was designed by a toddler and is so driving me mad.

R.I.P Hotmail......hello Gmail

Despise the outlook replacement for hotmail
What a stupid decision. I will be switching.

New look and feel of Outlook is creepy and retarded. Where is the old classic look????

Who gives a * about the look when we just lost so many functions that were in Windows Live Hotmail and this new piece of * is un-intuitive and downright planned to make life difficult intentionally! That's how it seems to me! Could it be wholesale sabotage in the MSN camp?

Outlook is a far inferior and less powerful e-mailer than MSN Windows Live Hotmail, so to call Outlook an "UPgrade" is someone's idea of a joke if not something of an insult to their patrons / clientele. There are so many small ways which reveal themselves the more and the longer you use Outlook which indicate it's inferiority compared to Hotmail Live which was definitely the best of any. I used to swear by Windows Live Hotmail and recommend it. I was a loyal customer, it was my first love and only main use account, my "go to" account. I was this even when it was plain old Hotmail without the 'live'. "Live" Ha! Probably the most confusing name to give something that is not 'live', ever! Windows Live Mail is still running for the moment or it was when I last checked and was the most sophisticated of all but seems to be right there open on your pc when you least expect it and for anyone to look at, it's confusing like that. I like my mail web based and tidy leaving my pc storage out of the equation. Hotmail worked just fine for me, why would one need another way! Anyway... Now nothing works quite as well. Nothing, and I am getting fed-up with the shortfalls of Outlook, having been used to an excellent Hotmail Live. They had not long perfected it and now they've dumped it; The expression; 'more money than sense,' springs to mind. Work for the sake of work - for IT 'guys'. Looks like I'll be re-trialing my Yahoo account or my Google account both of which I have always kept active.


Which is the one owned and censored by China? You know!... The one which cuts communications off when the international artist Ai Wei Wei of China and no doubt a great many more of it's clients are in the middle of their social media video calls and / or live typing sessions and cuts them off for no good and sensible reason - as seen on the TV documentary; an exposé on the artist just a year or so ago. Well I'll be avoiding use of which ever one that was!


How funny is this: The other day I got a mail article sent from a friend whom uses her TV supplier mail service and the article had a number of tiny gif. images and a several serious photos in it about a touching story connected with our national servicemen and women. I could not forward the article as a message came up saying Outlook's limit for attachments is only 50, so deleted three and still it would not send! What kind of social media company would embarrass themselves in this way! I had to tell my friend; "I'm so sorry I cannot forward it to those we would wish as MSN's 'Outlook' cannot cope with it like your TV company can! This is just a drop in the ocean if all the failings compared with Windows Live Hotmail.

What about using that LINUX which I dislike and which all I.T. guys bang on about as they had never tried the latest perfected Windows Live Hotmail to be able to know what they were protesting about. Hey! I bet this is the trouble at the top... They all thought LINUX is best and the company they work for makes a bad e-mail product, so they changed it for this Outlook rubbish. Worse still... They were wrong on all counts!

I agree, I don't like Outlook or it's layout. It is 'less than user friendly' in my humble opinion.

I have already got a new Email at Yahoo -- with same name luckily -- having had that name at hotmail for 15+ years.

This is a big MS blunder -- like the roll out of Vista. I hate MS so much now, I will go Apple next time I get a computer.