14 DAY TRIAL // KB3001652 is one of the updates that were launched by Microsoft as part of this month's Patch Tuesday rollout, but contrary to what people expected, it did more harm than good on a number of Windows 8.1 and Windows 7 computers.
After many users reported system freezes when trying to install the patch, Microsoft decided to remove it completely, and after further investigation, the company reissued it with some fixes to make sure that it would install fine and no other problems would be experienced.
Right now, the KB3001652 patch should show up in Windows Update on all computers that had previously failed to install it, and we've received reports that both Windows 8.1 and Windows 7 were affected. The software giant also confirmed that there was a problem with the update but provided no details as to what exactly went wrong on these systems.
“Switched my PC after an hour”
Many of those who had trouble installing KB3001652 on Windows 8.1 or Windows 7 explained that the patch caused their computers to freeze and the only way to get back in Windows was to shut down the system from the physical button.
We've also received reports from users who attempted to install the update several times, but in the end most decided to hide it completely and thus avoid being prompted to deploy it once again.
All these users need to unhide the update in Windows Update to make sure that they are offered the new version, which, according to the first information we got, appears to be installing fine on all computers.
Just like the previous version and all the other updates released by Microsoft, the revised version KB3001652 is shipped through Windows Update, so make sure that you check for new patches right now to deploy it.
If you're still experiencing issues with it, leave us a comment so we can ask Microsoft for another fix.