14 DAY TRIAL // Apple's iPhone saw a staggering amount of hype and even actually managed to live up to it, but despite the technological marvel that is the Apple iPhone, it does seem to have a weak spot, AT&T. So far, the only problem with the iPhone appears to be AT&T and while so far incidents have been annoying, they have not managed to affect the customer's perception of the iPhone.
First it was the activation problems that left users unable to use their device for anything other than dialing emergency numbers, then the customer support that was simply flooded with all the people trying to resolve their activation issues. Last but not least, the EDGE network choked and died.
The activation problems were only encountered by 2 percent of the iPhone buyers and can largely be attributed to the huge number of activations that took place over a short while. In fact the company said that the iPhone sales were the strongest the company had ever seen for any device and that they had sold more iPhones in the first weekend than any other device sold in months. While that may be the case, it is hardly a surprise. There is no way that AT&T did not anticipate that there would be a huge number of sales and activations, all within a very short time span.
However, the issue of the wireless data network being down is a different one entirely. The network was down primarily in the West and Midwest, but by 7 p.m. on the East Coast, service was restored. This has nothing to do with a surge of customers or the likes and affected a lot more than just 2 percent of the iPhone users.
So far, despite these issues, people are very, very happy with the iPhones. The big question is, should this sort of thing continue to happen, how long before people start becoming less happy, not necessarily with the iPhone, but with the AT&T service that it is inevitably locked into?