14 DAY TRIAL // Users who have problems with their Windows computers now also have an easy solution to address some issues. With the Microsoft Automated Troubleshooting Services 1.0, the Redmond company is essentially automating the troubleshooting process associated with what it referred to as common glitches affecting its software. According to the software giant, the Microsoft Automated Troubleshooting Services 1.0 is designed to require nothing more from end users than a single click. But users have to keep in mind, that when it says common problems, Microsoft actually means common problems. The tool is obviously addressed at non-technical users.
“We launched the Microsoft Automated Troubleshooting Services, where with one click we can detect problems on your machine and automatically fix any common problems that are found. I know just about all of you reading this are computer experts and can fix these types of issues faster than you can run a wizard but if you’re like me, there’s always a friend or coworker (or parent) somewhere needing this kind of stuff fixed and if so maybe you can forward this along and save yourself some time,” explained J.C. Hornbeck, Manageability Knowledge engineer.
The Microsoft Automated Troubleshooting Services 1.0 is available via this link from Microsoft. For the time being assistance is limited to Windows Vista Aero GUI not working properly, to printing issues, CD and DVD failure to read and burn media, nonfunctional or not detected hardware components, and audio problems.
“Some of the major features include: launches Vista self-help scripted diagnostics from the web; displays web content dynamically according to the OS; installs PowerShell automatically; uses smart analytics and interactive diagnosis to determine the exact issue; applies the resolution; verifies the resolution by re-running issue detection; displays information regarding fix status; provides next steps if unable to resolve issue,” Hornbeck added.