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May 18th, 2011, 13:10 GMT · By

IE 9 Users Affected by Hardware Acceleration Bug in Adobe Flash Player 10.3

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IE9 users running Intel graphic adapters are plagued with a hardware acceleration-related bug
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Adobe Flash Player 10.3 was recently launched, bringing some enhanced privacy controls, better voice chat technology and plenty of other improvements. For some Internet Explorer 9 users, it also brought a nasty bug. The bug is widespread enough that Adobe felt the need to write about it and offer affected users some help.

"We are tracking and actively investigating the issues reported with Flash Player 10.3 and Internet Explorer 9. Users are reporting that SWF content is being displayed in the upper left corner of the screen," Adobe revealed.

"First, we apologize to everyone affected — we know you count on Flash Player as an integral component of the web and we strive for high quality and performance in each release. We are actively looking into the root cause and best fix for this issue," it added.

The issue affects Internet Explorer 9 users only and is related to the hardware acceleration support built into the browser.

When IE9 launched, Adobe touted that its Flash Player plugin, version 10.2 at the time, also used IE9's hardware acceleration features, for greater performance during video playback, some animations and so on.

However, Adobe Flash Player 10.3 introduced a bug stemming from this feature. In particular, the bug is affecting users with a Intel HD Graphics video card, though Adobe isn't discounting the fact that other users may be affected as well.

For those affected by the issue, Adobe offers two temporary solutions. They're not optimal, but it's the best you can do until the company issues a Flash Player update.

The first possible fix is an obvious one, users are instructed to update their graphics card drivers. Apparently drivers newer than version 8.15.10.2361 should be working properly.

If you don't have an updated driver, you can also disable hardware acceleration altogether in IE9, again, not the greatest of solutions. However, Adobe should be issuing an update to Flash Player 10.3 soon to fix the issue for those affected.


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READER COMMENTS:


Comment #1 by: Mitch on 18 May 2011, 14:24 UTC reply to this comment

Solution 1: Someone tell Adobe to stop updating Flash every other day. The constant updates are anoying and obviously they are not fully tested before being released.

Solution 2: Stop using IE9 altogether until thier is a proper fix or upgrade. Download and install Firefox 4.0. Just as good as IE9 if not better.

Comment #1.1 by: Jor on 23 May 2011, 13:37 GMT

Don't listen to this guy. Keep using IE9 if you need a long-term supported browser. It's perceivably faster than FF4. If you REALLY want to use Firefox, wait for FF5 to come in June, but only if you don't mind the Chrome-pace releases. (FF5 Beta and Chrome user)


Comment #2 by: Nando on 23 May 2011, 17:52 UTC reply to this comment

Adobe boicotando Microsoft, sacanagem hein?? deu pau no meu note HP também... não atualizem essa versão do Flash 10.3


Comment #3 by: joe on 24 May 2011, 07:58 UTC reply to this comment

well ie9 has nothing to do with this bug, adobe is responsible for this and i assume its some kind of game against ie9


Comment #4 by: CC2005 on 14 Jun 2011, 11:39 UTC reply to this comment

As frustrating the issues are with IE9, I'd seriously doubt they are about "playing games"? Getting it right would be far more beneficial to Adobe?


Comment #5 by: sherry on 02 Oct 2011, 23:14 UTC reply to this comment

I'm one of those affected by this issue in flash player. I've vowed to not use IE9 until this issue is fixed!! Please help someone?

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