How to Troubleshoot Email Problems on Your iPad

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Since Apple launched the iPad on the market a lot of people have bought these devices. Most of them have bought iPads because they are extremely portable, and this means that one can stay in touch with friends and family without having to carry around heavier devices like notebooks.

Staying in touch with others means that you have to use some kind of software capable of sending and what other better choice than iPad’s built-in e-mail client. If you have an iPad and you are using the integrated Mail.app that comes with it, you may encounter problems while trying to send or receive e-mails.

However, even if the problem seems unsolvable, do not despair. Thoughtful as they are, the people from Apple have published a support article detailing the steps you will have to take to make sure that Mail is working flawlessly on your device.

In this article I will make a short review of the possible problems you may encounter while using iPad’s Mail app and the steps you will have to follow to successfully troubleshoot them.

If you cannot send emails using your iPad

· Go to Settings and turn on all available SMTP servers:


1. Tap the Settings icon and go to “Mail, Contacts, Calendars” and under “Accounts” tap on the name of the account you want to use to send emails.

2. On the screen that will appear scroll to Outgoing Mail Server and tap on the SMTP

3. Here just turn on all other SMTP Servers.

· Add the email account on your iPad manually instead of syncing the mail settings from your desktop computer:

1. Go to iTunes, select iPad in the left list, under Devices.

2. Select the Info tab and, if selected, deselect the Sync Mail Accounts option and click the Apply button.

3. Disconnect the device after the syncing is finished and, on the iPad, tap Settings, go to “Mail, Contacts, Calendars” and, under accounts, tap Add Account.

4. Now all you have to do is follow the instructions. After you have entered the email, your iPad will automatically look up your service provider's settings for you.

If the device will not be able to find your service provider's settings, you can also enter them manually using the detailed instructions available HERE.

· Turn iPad off and on again: To turn your iPad off, press and hold the Sleep/Wake button until the Apple logo appears, then drag the slider. Then press and hold the Sleep/Wake button again until the Apple logo appears.

If the iPad is unable to receive email

· Make sure that you are not using the same POP3 email account on another computer and/or application. If you do, just close the app that uses the same account and once it is no longer accessing the POP3 account, wait for the mail server to reset the connection.

This will probably take five minutes or longer but, after the server will reset all active connections, your iPad should be able to receive emails again.

· Add the email account on your iPad manually instead of syncing the mail settings from your desktop computer (you can find the detailed procedure above).

· Turn iPad off and on again: To turn your iPad off, press and hold the Sleep/Wake button until the Apple logo appears, then drag the slider. Now press and hold the Sleep/Wake button again until the Apple logo will appear.

If the procedures above do not resolve the issue you may still be able to do something about it:
1. Make a free email account (e.g. Gmail) and forward all messages from the email account experiencing issues to the free account.
2. Go to the iPad User Guide website available HERE.

If you have experienced problems different than the ones this article covers give us a word in the comments and we will do our best to get back to you with a solution.

If you know the answer to that problem and you would want the other readers to know about it, share your knowledge in the comments section.

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