Last month, Apple updated iTunes for Mac and Windows to version 11.1.4, an update that has proved flawless for the Mac user base, but ill-fated for the PC camp.
The company reveals in a Support document (KB article TS5376) that “Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.”
The Mac maker proceeds to outline the errors in question, or “Symptoms,” as it refers to them formally. These are just some of the most widely encountered errors (not all of them):
“The program can't start because MSVCR80.dll is missing from your computer”
“iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
“Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly”
“Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”
In usual manner for the Cupertino giant, the Support article includes a “Resolution,” or, in layman’s terms, an easy fix that the customer can perform without external help. That is, until the company releases a new version of iTunes.
Apple recommends following these steps exactly to resolve any of the aforementioned errors.
Check for .dll files
1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
3. Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
1. Uninstall iTunes and all of its related components.
2. Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
3. Re-download and reinstall iTunes 11.1.4.
Leave your comments below if you succeed in addressing your iTunes problems using Apple’s method.
We recommend troubleshooting your issues by following Apple’s steps exactly as outlined in KB article TS5376 (i.e. without additional interference).