14 DAY TRIAL // KB2952664 is a Windows 7 update that was first released by Microsoft in April this year, but revised for this month’s Patch Tuesday and delivered to all computers running this particular OS version.
The only problem, however, is that on some PCs, the KB2952664 is causing quite a lot of trouble, mostly because it fails to install with an error code that says basically nothing about the thing that went wrong.
Users who encountered this error said that KB2952664 installation failed with code 80242016, which in most cases means that installation couldn’t be completed because another installation was in progress.
As you can see in the adjacent photo, the update failed to install on some of our Windows 7 machines, and without an official workaround from Microsoft, it’s really hard to deal with the issue.
Easy way to fix it
From what we’ve heard until now, it appears that KB2952664 installation fails after copying some files on the target computer, so the best way to deal with it is to uninstall all files and try to get it one more time.
To do this, navigate to the following path:
After that, search for new updates once again, and the KB2952664 should show up on your computer, with the installation process to be performed correctly this time.
There’s one major issue, however: we’re receiving reports from some users that the KB2952664 patch fails to install from the very beginning, so the “Uninstall” option won’t be available.
In this case, a Fix it solution from Microsoft to clean your computer and make the update available in Windows Update is clearly required, but the company hasn’t yet provided any statements on this.
Windows 7 the only one affected
Fortunately for those who have already deployed a newer Windows version on their computers, Windows 7 is the only OS build that’s affected by this issue because the KB2952664 patch is only delivered to PCs running it.
The official description of the update describes it as a “compatibility update for upgrading Windows 7,” so it’s designed to help users move to a newer Windows version easier.
From the number of messages we’ve received so far, it appears that quite a lot of users are affected by this problem, so Microsoft should quickly come up with a fix for this.
In the meantime, if you don’t plan to switch to a newer OS version, simply ignore this faulty patch.