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How to Contact Google

The best ways to talk to the company's employees

By Bogdan Popa, Security and Search Engines Editor

7th of December 2006, 15:44 GMT

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Many users that are encountering problems with Google's services are asking themselves how can they report the bug to Google or at least share it with other members of a community.

It's obvious that the company is avoiding publishing e-mail addresses because the risk for receiving thousands of spam messages is huge. That's why the company developed 3 simple ways to contact the company if the documentation provided does not help you: Google Groups, contact forms and some e-mail addresses.

Google Groups represents a huge community where every member can ask his questions, while Google employees read
the problems and post a solution that can be taken as official because they are specialists hired at Google.

Contact forms are only a few and they can be found in the help documentation for every service, but remember: only some of the products designed by Google own a contact form.

E-mail addresses are very rare from the reason I mentioned above and can be found only when the company is looking for specific information from Google's users.

Don't hurry to contact Google, because, most often, your question has an answer included in the documentation provided by Google. If you're looking for help, don't forget to look after the Help link included on every product's official website.

Because we were talking about the ways of contacting Google, Search Engine Roundtable published the Top 10 Ways to contact the company that can be read below:

1. Go to Google Webmaster Help at Google Groups and call out Adam Lasnik's name.
2. Sign up at Webmaster Central and use the forms there to contact Google (they will trust you more).
3. Come to a search conference and speak to a search rep, often it is better to talk to a less well known search rep, they are more likely to be frank with you and they may have less on their plate.
4. Post a question at WebmasterWorld or Search Engine Watch Forums or sometimes DigitalPoint Forums.
5. Become friends with someone who is already in contact with search reps.
6. Try emailing Google (but that may get you no where).
7. Have Google send you aspirin with a great blog post.
8. Get slashdotted and have Matt Cutts react.
9. Sue Google over anti-trust allegations and ask for their secret sauce like Kinderstart has done in the past
10. Pray to the Google Pray tag.
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Comment #1 by: francis Taiti on 09 Apr 2008, 11:36 GMT reply to this comment

with the recent violence in kenya, we held a basketball tournament that helped bring young talent together and ensure other young people in kenya that peace should prevail. we had the ministry of youth affairs sponsor part of the program. we have already made it a quarterly event that will raise funds fore the affected victims plus sponsorship of talented young women in basketball. the team will play against host countries. the tournament will be on the 16th of August 08 at Nyayo Stadium basketball gymnasium court in Kenya. we are asking for sporting facilities and donations to be distributed by the help of kenya Red cross. i would be delighted to send you the proposal so that you can go through it. thank you in advance.

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