14 DAY TRIAL // It's no secret that many of Microsoft's Patch Tuesdays are wreaking havoc on users' computers, and it's also no surprise that many have no idea what's going on, so they need professional guidance to repair their PCs and install the updates.
This is how Microsoft has indirectly created and is continuously funding the tech call support industry, with several companies in this sectors making a fortune because Redmond rolls out botched updates every month.
This is the case of an unnamed firm, whose owner posted on reddit to explain that Microsoft's faulty patch that causes computers to get stuck on the “Configuring Windows updates” screen is helping him make money because plenty of users experience the same error and seek help to repair their computers.
The fix is as easy as it could be because you only need to press CTRL + Alt + Del to get back into Windows, but RevLoki, who's reportedly working as a tech support engineer, explains that this can be easily turned into a very successful business.
“When my phones are ringing off the hook on a morning like this morning, it's in my best interest financially to capitalize on that. That's just smart business sense. Spend time with the customer on the phone explaining what's going on, ask them about their morning, get them up and running and happy. give them value for their base charge. Not just ‘hey, press Ctrl alt delete and have a nice day,’” he said.
Microsoft is always too slow to react
One of the problems with botched updates is that Microsoft always reacts too slow, so consumers need to look somewhere else to fix their PC problems.
If you call Microsoft support, you usually receive the common instructions, such as rebooting the computer, updating the system and so on, while professional tech support engineers really help you address PC problems. So it's no wonder that this kind of business is going so well.
In the meantime, Microsoft promises to address this problem in Windows 10, when botched updates should no longer show up so often, but until then, we still have to deal with a number of patches that could easily break something into Windows or Windows itself.