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September 25th, 2012, 14:36 GMT · By Ionut Arghire
Hotmail Users Having Sign-in and Mailbox Search Problems (Updated) |
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Users of Microsoft’s Hotmail service in various countries might experience certain difficulties when it comes to accessing their accounts today, September 25th. Many are reporting issues with the Hotmail login process, noting that they are continuously redirected to the sign-in page, even if they have entered the correct username and password. However, it appears that the issue is not widespread, and that some users are actually able to access their inboxes.
Here's what some of those affected had to say:  Reader Schwarz says: There is a problem signing in to Hotmail. There is no error. Signing in goes back to the sign in page. Another one says about the same:  Reader Nervousgirl says: I'm in Australia too.. Exactly same issue, the hotmail keeps me on the login page even if I typed my usernamd & password. Can't re-set the password neither. My finace's hotmail account is perfectly fine...what happened? We reached out to Microsoft to learn more on the matter, and the company informed us that they are aware of the issue and that work is being done towards resolving it. “Microsoft is investigating an issue affecting users' access to some Microsoft services, and we are working to restore full access as quickly as possible,” a Microsoft spokesperson told us. Users interested in staying on top of this can head over to the service’s status page, which suggests that the problem has been recently resolved and that the service should work just fine. While there, they will also learn that another issue is impacting Hotmail at the moment. Apparently, the search feature in the mailbox is not working properly, yet Microsoft is looking into the matter, and promises a fix in the shortest time. “Hotmail customers using search feature in their mailbox may experience issues and receive an error: ‘We didn't find any result’. Our Operations team is working to fix this issue as soon as possible,” the company notes on the aforementioned status page. If you experience any of said issues, let us know by dropping a comment below. Update: Microsoft's services have been restored to normal shortly after the sign-in issue was acknowledged, just as the aforementioned status page showed. Microsoft provided a statement on the matter: Some Microsoft services experienced a short-term issue that caused a small number of customers not to be able to access their accounts. We worked quickly to resolve the issue, and service is now restored to normal. We sincerely apologize for any inconvenience this caused our customers.
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READER COMMENTS: |
| Comment #1 by: * off on 25 Sep 2012, 22:36 UTC | reply to this comment | This new hotmail web is a piece of * . cannot sign into hotmail |
| Comment #2 by: Ian on 26 Sep 2012, 02:18 UTC | reply to this comment | This has happened before .... Almost all my msgs were lost and EVERY enquiry/request for info on the proiblem was completely ignored.
This time I think at least a major chunk of my "SENT" box has vanished. Strangely some of my msgs which were wiped out before have mysteriously reappeared...but showing up with current dates. Msgs which are as old as 4-5 years have now reappeared dated as very recent msgs.
Am guessing but I am quite sure Hotmail has quite seriosly messed up user msg databases.
Nuts......!!@#$%^&* |
| Comment #3 by: cindy f on 26 Sep 2012, 20:53 UTC | reply to this comment | Have not been able to search my email further back than 9/20/12. |
| Comment #4 by: MickeyMouse on 26 Sep 2012, 22:39 UTC | reply to this comment | A ton of Hotmail users can't use the search function to locate e-mail messages in their inboxes. Online tech support provided by Microsoft Hotmail is HORRIBLE. The moderators ask users to try a lot of different things like optimizing browsers and download programs. Nothing works. And to make matters worse, when some users try to help others by providing contact information for support provided by other areas of Microsoft, the moderators threaten to close their accounts. What an awful company and customer service experience. |
| Comment #5 by: MR on 27 Sep 2012, 04:54 UTC | reply to this comment | Recently the search feature will only identify messages that were sent/received in the last 10 days. Is this an error with the search function that will be corrected? |
| Comment #6 by: Charlie on 27 Sep 2012, 13:23 UTC | reply to this comment | The log-in problems are happening again today (Sep 27). |
| Comment #8 by: babs on 28 Sep 2012, 04:56 UTC | reply to this comment | well its not resolved for me I still cannot sign in to hotmail |
| Comment #9 by: viper on 29 Sep 2012, 14:35 UTC | reply to this comment | every time i try to log on to my hotmail account all i get is advertizing for hot mail instant messaging. the heck with that, i dont want all of their other (offers) i just want my mail. guess ill just have to switch mail box carriers. what a Pain!!! I say to notifie me when the problem was fixed but guess what, cant get my mail. Thanks for letting me vent. srrattlesnake@hotmail. no more |
| Comment #10 by: Ellie on 30 Sep 2012, 14:02 UTC | reply to this comment | stupid the internet wont let me sign in to my account |
| Comment #11 by: not happy.!!!!! on 01 Oct 2012, 03:46 UTC | reply to this comment | Talk about * off.i embarked on a mnth long holiday in the ukraine.not an easy undertaking,made all the more difficult when i could contact noone because i could not access my email.imhad to resort to facebook.but the contacts i really needed were only contactable via my contacts list in my hotmail contacts.i opened another hotmail,address.but that did not help.NoT HAPPY ?kept getting msg.sorry wrong sign in.i have been using this for 5 years. |
| Comment #12 by: not happy.!!!!! on 01 Oct 2012, 03:48 UTC | reply to this comment | You know what.we dont want to read what people have to say.FIX IT? |
| Comment #13 by: Ticoal on 01 Oct 2012, 21:03 UTC | reply to this comment | I can't sign on t my account! had this problem all day |
| Comment #14 by: mackers on 15 Oct 2012, 20:16 UTC | reply to this comment | I have not been able to get into my hotmail account since last Friday evening it keeps going to a blank page with sign in on top left of the screen. I briefly got into hotmail on Saturday evening by reloading the latest version of hotmail, but when I went back to it an hour later I could not and still cannot get in. All other links work fine facebook book marks etc, when will this be fixed please? |
| Comment #15 by: betram on 16 Oct 2012, 20:45 UTC | reply to this comment | i am having problems with my hotmail account please may you please fix it |
| Comment #16 by: Mimi on 03 Nov 2012, 12:01 UTC | reply to this comment | I want Hotmail back. It keeps putting me into Outlook. Hate outlook. Don't want this at all. |
| Comment #17 by: joe on 14 Nov 2012, 22:48 UTC | reply to this comment | I can get into my mail but i cant open any messages |
| Comment #18 by: vivi on 23 Nov 2012, 10:58 UTC | reply to this comment | Hi I am having some issue with my hotmail account. I could sing in but when it open is like I am not in. I continue receving email but I cannot open it, delete or send email. It is happening since a while. I have tried a lot of different thing unfortunately nothing has resolved. Please, if you have any info that could help I will be thankful. |
| Comment #19 by: bc_bob on 28 Nov 2012, 01:34 UTC | reply to this comment | i have been experiing major difficulties in the past 10 days, getting into my hotmail ...... in get right to nhotmail then click on it ...and then it comes up ERROR 404.......don,t know what to do....++
. |
| Comment #19.1 by: Amabel on 29 Nov 2012, 08:27 GMT | When you upgrade to Outlook.com from Hotmail, you get the new Outlook.com service, and you keep everything about your account intact. You will continue to Hotmail Sign In with your @hotmail.com using the same password. |
| Comment #20 by: mairead on 01 Dec 2012, 00:39 UTC | reply to this comment | ive been tryin 2 sign in2 hotmail last month wont let me open anything an now cant sign in at all . |
| Comment #21 by: amz on 01 Dec 2012, 01:23 UTC | reply to this comment | hi
Same problem too, i try to sign into my hotmail account but keeps redirecting me back to the sign in page :( |
| Comment #22 by: Ginny on 01 Dec 2012, 01:33 UTC | reply to this comment | Keeps going back onto the sign in page... |
| Comment #22.1 by: Amabel on 04 Dec 2012, 09:52 GMT | When you upgrade to Outlook from Hotmail, you get the new Outlook service, and you keep everything about your account intact. You will continue to Hotmail Sign In with your @hotmail.com using the same password. |
| Comment #22.2 by: marilib on 06 Dec 2012, 19:59 GMT | I'm so fed up!!! I'm having to phone my friend in Australia just to tell her I'm still here.I'll try again in a few days. If not fixed, Imchanging my to another one. |
| Comment #23 by: marilib on 06 Dec 2012, 19:54 UTC | reply to this comment | When Iclick on Hotmail.co.uk, that transfers up to the search, but I don't get through to my hotmail site. I'm having to phone my friend in Australia juast to let her know I haven't dropped dead. This needs to be attended to now, please.
Marie McIntosh, Scotland. |
| Comment #24 by: ruth on 10 Dec 2012, 05:04 UTC | reply to this comment | Please help me i cant open my account, it give a default message |
| Comment #25 by: suresh goyal on 10 Dec 2012, 09:36 UTC | reply to this comment | why not my hotmail account is open while I am user of hotmail account last 2 month |
| Comment #26 by: kum on 11 Dec 2012, 17:38 UTC | reply to this comment | 12-11-2012
HI, I am experiencing problems with the Search function in Hotmail.
Any idea?
I get the foll warning at the top
"Sorry, something went wrong. Please try again, or refresh the page. If you keep seeing this message, go to Service status to check if there's a problem with Hotmail. "
Thanks a lot |
| Comment #26.1 by: Nals on 23 Dec 2012, 12:12 GMT | HI, I am experiencing problems with the Search function in Hotmail for the last 2 weeks.
I get the foll warning at the top
"Sorry, something went wrong. Please try again, or refresh the page. If you keep seeing this message, go to Service status to check if there's a problem with Hotmail. " |
| Comment #27 by: dog on 14 Dec 2012, 18:26 UTC | reply to this comment | Just messed it up, I feel like throwing
computer into wheelie bin, possibly
will do. |
| Comment #28 by: testplot on 14 Dec 2012, 19:03 UTC | reply to this comment | the reason you can't get on hotmail... is because they want you to sign up for the stupid tool bar thingie.....i don't want another stupid tool bar..... now they are just like google ..... by taking what is useful and functional and screwing it up.... some folks just think toooo much. |
| Comment #29 by: fin on 16 Dec 2012, 18:45 UTC | reply to this comment | well mine is not restored i cant get access to my mail just says error on page and page stays blank |
| Comment #30 by: lost on 19 Dec 2012, 19:36 UTC | reply to this comment | Trying for 3 days to get into my account...the only place I can view new mail is on my ipod touch...however I cannot access mail in my inbox that I have already read, since ipod wont let me and I am unable to sign in...regardless of whether I use modzilla or internet explorer...page times out... |
| Comment #31 by: jim on 20 Dec 2012, 18:37 UTC | reply to this comment | sign in going back to sign in:its happened today with me.20.12 2012 |
| Comment #32 by: Cmp34 on 21 Dec 2012, 13:59 UTC | reply to this comment | I have been having the problem of continuosly being re-directed to sign-in page, i cant access hotmail through my phone either but I can acces my inbox using my partners phone, why is this happening? |
| Comment #32.1 by: EJP on 24 Dec 2012, 04:12 GMT | Add me to the list. Hotmail goes back to the sign in page when I try to sign in. It's been going on for weeks. One interesting point: I can put a different computer on my internet connection and Hotmail works! I can also go to an internet cafe and my Hotmail works. This would suggest that the problem is only effecting this particular computer. So what is it about my PC? Resetting things to default , cleaning up registers or reloading software has made no difference. This is clearly effecting a lot of people. Are Microsoft on to this or not? |
| Comment #34 by: ld1 on 26 Dec 2012, 05:26 UTC | reply to this comment | My account has Not returned to NORMAL,fix it,PLEASE |
| Comment #35 by: tiger Lilly on 26 Dec 2012, 17:36 UTC | reply to this comment | my e mail account has been blocked..i cant get in and i cant sign up and they are askin info i dont have because its in my account..plus asking me credit card info...what is that!! i wish id never signed up with this stupid aggravating e mail ...thingy...steuppps |
| Comment #36 by: hotmail_usr on 30 Dec 2012, 15:32 UTC | reply to this comment | I have the same problem: Signing in goes back to the sign in page.
I tested on different accounts on the same computer, the signing would work. I am lost here. |
| Comment #37 by: Mina on 02 Jan 2013, 14:35 UTC | reply to this comment | I am from Bosnia. and I have exactly the same problem... |
| Comment #37.1 by: sandy on 04 Jan 2013, 05:56 GMT | i have the same problem..and no one seems to be botherd from a help desk to reply us soon...i belive they dont know how importen is our mails...unable to log in since 3 weeks now..very fustrating about this ...please let me know where i stand with this |
| Comment #38.1 by: LJR on 04 Jan 2013, 03:49 GMT | add me to the list. "it appears someone is trying to access your account. Please answer a list of questions to unblock the account" what a batch of hooey. had to create a new account just to communicate with family!! |
| Comment #39 by: trini k on 06 Jan 2013, 23:14 UTC | reply to this comment | i'm having the very same problem when signing into my hotmail acct. here in Trinidad. It's been occurring a while now....when is this issue going to be solved??? |
| Comment #40 by: ROSARIO on 12 Jan 2013, 19:14 UTC | reply to this comment | this new way to hot mail is a piece of * two times in a row someone chance my password and I can't get it to it..I had Hotmail for years and this never happen before ..now is to easy for losers to come and change anyone password!! |
| Comment #42 by: Mikey on 17 Jan 2013, 01:10 UTC | reply to this comment | Canada, I am having troulbe logging in, I also am also being redirected. I even opened a new hotmail account and I cannot get into it either. |
| Comment #43 by: Gary T on 18 Jan 2013, 06:12 UTC | reply to this comment | Why can't i sign in to hotmail from Australia,i have rung two help sites and they were overseas so i hung up on them,can't understand them anyway.Today is Fri 18/01/13.I get a page saying oops cant find the server or some such crap.?This is the 3rd time this has happened and i am thinking of leaving YOUR site altogether.
Gary T |
| Comment #44.1 by: tanpro on 26 Jan 2013, 01:39 GMT | can't sign in says something is wrong with the certificate and I am denied entry. what the !!!! |
| Comment #45 by: bob on 26 Jan 2013, 04:14 UTC | reply to this comment | I am having problems signing into my hotmail account because of security certificate problems. Please fix it. |
| Comment #47 by: crystal on 03 Feb 2013, 22:55 UTC | reply to this comment | my hotmail just started doing this. what do I do now? |
| Comment #48 by: Ma on 06 Feb 2013, 02:48 UTC | reply to this comment | I too in New Zealand am having trouble login in on my hotmail page it has been4 days now whats going on?????? |
| Comment #49 by: SMC on 13 Feb 2013, 21:10 UTC | reply to this comment | I seem to have been having this problem over the last couple of months. Initially, after much persistence and continually typing in user name and password I could all of a sudden access email but now over the last 2 weeks I can not access at all. I do not see this as a short term issue. |
| Comment #50 by: norma jean on 16 Feb 2013, 16:41 UTC | reply to this comment | 1 week can't get into my Hotmail. I'm not computer literate, but I'm not stupid either. If I want to subscribe to something else I will. SO please do something before I put a brick through the screen or admit myself to a mental institution Severely frustated Norma |
| Comment #51 by: pdyer54 on 18 Feb 2013, 20:32 UTC | reply to this comment | I have problems logging to my hotmail account. I am sent to a lot of web sites and have to guess which one to click on the get to my hotmail. I use my hotmail for communication with certain people at times and really need this fixed. |
| Comment #53 by: np on 28 Feb 2013, 23:53 UTC | reply to this comment | Well my Hotmail account is still buggard up, I have changed my password a lot of times, and still can,t get in. I have a lot of important info in this account, I am completely fed up with this problem, plus I can,t stand windows 8. I don,t have a smart phone and will never own one, windows 7 was a better os, wake up |
| Comment #54 by: no nickname on 11 Mar 2013, 02:21 UTC | reply to this comment | It is now Sunday March 10 2013 and I'm still having trouble trying to get into my e-mail account. It is getting very frustrating. How can I find access to my account? |
| Comment #54.1 by: FDC on 12 Mar 2013, 11:48 GMT | For the past 10 days I keep getting the sign-in page, this is a big problem---Heading for a Europe and really need my e-mail, when are these jerks going to fix this. |
| Comment #55 by: monkey44 on 22 Mar 2013, 13:06 UTC | reply to this comment | My hotmail still won't let me sign in - it's about the last time I use any MS services ...
Seems everytime I turn around, something else goes wrong with my email. |
| Comment #56 by: kimberly on 29 Mar 2013, 04:40 UTC | reply to this comment | I am having a problem signing into Hotmail the same page keeps coming up this also is happening to anyone who signs into Hotmail on that computer please fix |
| Comment #57 by: deepak on 31 Mar 2013, 07:32 UTC | reply to this comment | for the last about ten days wef 15/03/2013 i am not able to get hotmail when i write it in the address bar.Instead i am getting outlook.As such i am not able to look into my mail box for my new mails or old important information stored there in.may help.
Deepak Dhar
dhar_rajni@hotmail.com |
| Comment #58 by: Canadcc on 09 Apr 2013, 19:30 UTC | reply to this comment | I just made a facebook account and it wants me to confirm an e-mail on my account although hotmail is no longer letting me log into it even though I'm typing the right username and password also it wont let me change the password. ??? |
| Comment #59 by: yreimer on 12 Apr 2013, 12:21 UTC | reply to this comment | having the same problem here in NL. have had problems accessing my account. . get redirected to sign in page. . again and again. . am sooo fustrated. . if anyone has a fix it. . would appreciate.
sadly can not list my email account. . as it's not working. . . |
| Comment #60 by: remote on 03 May 2013, 00:25 UTC | reply to this comment | I finally joined hotmail. Gave my personal details. Then, sent resumes to companies. Joined gumtree to put a work add on. And then bam ... Nothing. I get sent to a Microsoft page >..< I'm so angry, because I'm in a remote area looking for a job. Can't rely on any emails, no idea if I have responses either. Thanks for screwing this up hotmail. |
| Comment #61 by: june on 05 May 2013, 15:00 UTC | reply to this comment | bailybot i can not access my hotmail account for some days i have tried microsoft but no luck |
| Comment #62 by: Ahsa on 14 May 2013, 21:10 UTC | reply to this comment | I am in Spain and have the same problem! always keeps me on the login page even if I typed my username and password. | |
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