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Microsoft pushed Outlook.com out of beta a few days ago, but the company also announced that all Hotmail users would be transferred to the new email platform by summer.
The transition has already started and, unsurprisingly, plenty of Hotmail users are outraged by Microsoft’s decision to completely retire the old email service.
The company’s support forums are now full of complaints posted by disappointed consumers that have been automatically transferred to Outlook.com.
“My Hotmail account was changed to Outlook yesterday without my permission or notification, does anyone know how I can change it back? I cannot see any option to change to back or to even contact Outlook,” one user asked
It’s a well-known fact that Microsoft has sent out emails to tell users about the transition, but it appears that many are still unaware that Hotmail would be soon retired.
The community moderators, on the other hand, were quick to reply to all complaints, informing consumers that going back to the old Hotmail is impossible.
“Microsoft has sent at least 2 emails to every single Hotmail account explaining when and why this change has taken place… That conversion is taking place and there is no option to revert back to the Hotmail format,” a moderator wrote.
The Redmond-based technology giant confirmed in a blog post a couple of days ago that Hotmail would be retired by summer
, with Outlook.com to become the only email platform offered by the company. The email service is already available worldwide, so those who wish to register for an account can do it right now at no cost.
“As Outlook.com comes out of preview, we're also announcing that we will soon upgrade every Hotmail user to Outlook.com. The upgrade is seamless and instant for people who use Hotmail. We expect all people using Hotmail to be upgraded by this summer,” Microsoft said.
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|Comment #1 by: FW on 22 Feb 2013, 14:25 UTC|| reply to this comment|
If you have fat fingers, use a small screen touch enabled device, spend most of your time on Facebook and/or twitter, and like the metro part of Windows 8; you will like it. Otherwise you are going to be spending all your time jumping around, don't have an address book, will get only huge icons on a large monitor because it is just a scaled up version of something for a tiny screen and it wastes all of your screen space. If you want an email program to actually do email, this is not the program you want.
|Comment #1.1 by: CyberWolf2013 on 22 Feb 2013, 21:01 GMT|
Obviously you have never used it. You do have an address book. Up on the LEFT side of the screen at the TOP, see where it says "OUTLOOK"? See the nice ARROW pointing down next to it? Press the arrow, and a menu of sorts will appear. Choose PEOPLE from that.
And then guess what? YOU HAVE AN ADDRESS BOOK. It STILL EXISTS PEOPLE.
Now yes, I will admit even on an old 15" LCD monitor it appears a bit "clunky", need some way to scall the display better.
But I still have my ORIGINAL Hotmail account name, and I am using the NEW interface from Outlook, and I have NO problems AT ALL.
|Comment #1.2 by: JVS on 24 Feb 2013, 19:57 GMT|
I changed to Outlook.com from Hotmail as soon as I could and have to say I much prefer it.
|Comment #1.3 by: Alex on 11 May 2013, 06:24 GMT|
My hotmail account was great for many years. It blocked out all spam. Outlook is slow, deletes my messages, and continuously allows offensive spam, "Stay Hard," and online prostitutes and pornagraphy into my "inbox", in spite of my exlusive spam filters. If I could, I'd suit them hasta the quinta for their pornagraphic spam they send to me!!!
|Comment #2 by: pluizebol on 22 Feb 2013, 18:51 UTC|| reply to this comment|
I switched from hotmail to outlook.com because I wanted to see what it is about.
I don't like it and I cannot go back now.
It is a horrible interface. I am afraid that I will leave it all together
|Comment #2.1 by: ChromeShine on 23 Feb 2013, 02:33 GMT|
Really, just how much of a difference do you see -- not much. If anything, it is improved.
|Comment #2.2 by: billy.116 on 28 Apr 2013, 13:22 GMT|
it doesnt even work you spend most of the time reading cant connect at the moment
|Comment #3 by: JJ. on 24 Feb 2013, 00:06 UTC|| reply to this comment|
I tried the 'upgrade' several months ago. The readability was awful, and I couldn't see any way to alter the settings. If this is forced on me, I'll find a non-hotmail option. It's a shame, as I've been happily using the service for over 13 years.
|Comment #3.1 by: someone on 13 Apr 2013, 03:30 GMT|
not much difference? Come on when writing an email or responding to one freaking outlook refreshes itself and I have to start all over , freaking annoying.
|Comment #4 by: TJJ on 24 Feb 2013, 13:59 UTC|| reply to this comment|
I do not like the OUTLOOK it takes so much space and it is a ugly LOOK I hate the OUTLOOK and would prefer the HOTMAIL BACK
|Comment #5 by: ppp on 09 Mar 2013, 19:51 UTC|| reply to this comment|
Outlook is much harder on the eyes, harder to distinguish things. I was switched without notice a few days ago. I can't stand it. People say it is improved, that is a matter of opinion. It is harder for me to read, but then I'm not 20 something. Seems like every thing has to be made to look like a smart phone these days. I for one will be switching to a different email provider. I don't like Microsoft forcing this change on me.
|Comment #6 by: Tri on 18 Mar 2013, 07:42 UTC|| reply to this comment|
Removal of option to use BING to access clipart functions for inclusion in mail turns the system from a personalised document showing emotion to a text message as if from a phone. Why is it so hard to keep this function?
|Comment #7 by: Cherie on 20 Mar 2013, 18:41 UTC|| reply to this comment|
I will be going to gmail. I have used outlook at work and do not like it.
Too bad I'm am forced to do this after all of these years being perfectly happy with hotmail.
Bad move on their part.
|Comment #8 by: Krzysz on 20 Mar 2013, 22:58 UTC|| reply to this comment|
Outlook is c**p. It looks plasticky and cheap. I do not see in what way it is an "upgrade". C.
|Comment #9 by: Tucker Tom Smilley boy on 21 Mar 2013, 01:12 UTC|| reply to this comment|
I will change to Yahoo.com because I do not want OUTLOOK
|Comment #10 by: donray on 26 Mar 2013, 03:19 UTC|| reply to this comment|
If microsoft moves everyone from hot mail to
that other piece of junk, outlook, I will sell my computer. I will not use outlook, or gmail, the no good piece of c**p.
|Comment #11 by: SNM on 01 Apr 2013, 13:30 UTC|| reply to this comment|
I do not really understand why changing something so popular and where people were comfortable and happy to use in the everyday life. The new version is not appealing and not easy to use. I really hope that Microsoft will take the decision to introduce back to the 6 million user our old HOTMAIL.
|Comment #12 by: refusenick on 12 Apr 2013, 08:54 UTC|| reply to this comment|
As usual I get what someone else wants, not what I want. This Outlook is 'orrible. If Microsoft needed to be so cutting edge, how about doing some market research to find out if their customers were happy or needed a change? If both, they/we could have had Chilli Hotmail, for those who needed extra connection with the social(disease) media, and maybe Lukewarmmail (maybe Coolmail would've hit it better with the with-it set) for those of us who were happy with what we had.
|Comment #13 by: Nathan on 12 Apr 2013, 17:12 UTC|| reply to this comment|
This is * .
I was upgraded without permission. I can't open any emails. I can't navigate through any folders. All I can really do is open it up. Then it "loads" for all eternity.
On top of that, it looks terrible and offers no options to improve it. I'm sick and tired of this. I hated the facebook conversion, but at least it worked! If microsoft doesn't fix this, I will move emails. I loved hotmail, but with outlook, it's like not having an email at all.
I haven't found a single piece of feedback at all that has not been negative. Scrap positive, I haven't heard a single person who hasn't absolutely hated Outlook to oblivion and back. Goodbye Microsoft. You made this move to gain costumers, but you just lost them all.
|Comment #14 by: malc3171 on 16 Apr 2013, 11:40 UTC|| reply to this comment|
I do not like to get my emails through Outlook.It is horrible - why try to fix something that is not wrong or is it just to keep people in jobs ?
|Comment #15 by: BellaUK on 16 Apr 2013, 22:37 UTC|| reply to this comment|
It would appear all my address book contacts have disappeared. Clicking on People is emplty? Help, how do I get my contacts back and into Outlook.com Fingers crossed someone can help.
|Comment #16 by: Heidy on 17 Apr 2013, 17:38 UTC|| reply to this comment|
Outlook.com is a totally useless email format.
My regular hotmail was perfect. Ever since I was automatically changed over I have nothing but problems with my email. It constantly freezes on me, I will be in the middle of composing a message and I'm informed that my message is going to be thrown away without having sent it - I haven't hit any key to indicate that this should be done. It's like it has a mind of it's own.
The Edsel was Ford's big lemon in the car industry and outlook is Microsoft's. Boy, when you s****w up - you really s****w up big.
Why don't you take up a survey, find out how many people would like their old hotmail format back and than do the right thing - fix it by admitting you made a huge mistake and change it back.
Fed up in Mississauga!
|Comment #17 by: Marq on 19 Apr 2013, 12:20 UTC|| reply to this comment|
Hotmail was better, Outlook -to me- is a p.o.s. (piece of * ), just idiot-friendly but not user-friendly - and we all get controlled and 'microsoffed' here.
Can't fight it anyway, they control YOU, your data and THEY DON'T GIVE A * ABOUT YOUR OPINION. It's like in a big company: YOU can tell your boss anytime what you want. And after he'll tell you what to do.
Any alternative to hotmail/outlook should be appreciated. Users leaving them is the only way to make them listen...
|Comment #18 by: Rocky on 26 Apr 2013, 17:40 UTC|| reply to this comment|
they have just lost another customer
|Comment #20 by: Jess on 29 Apr 2013, 00:00 UTC|| reply to this comment|
I hate outlook and will be creating a new email address soon.
|Comment #21 by: murdoman on 29 Apr 2013, 23:07 UTC|| reply to this comment|
I now have outlook at work. The letters are all multicoloured and I have to read everything twice. I am now left feeling dyslexic and delete mails without reading them, as it makes me feel ill, and gives me a headache.
Also, I now have no idea how to forward mails from my personal computer as the halfwits have removed the simple " forward"tab. Who the heck employs these idiots....and can I have a job?...I can be far more stupid !!!!!
|Comment #23 by: Envios on 01 May 2013, 01:58 UTC|| reply to this comment|
"They went from a 2012 Hotmail nice looking platform to a dinosaur era looking.. it's *!
|Comment #24 by: hippo on 03 May 2013, 07:26 UTC|| reply to this comment|
I was converted to outlook. Can't now access my account as the password seems to have goen with it. The reset automation doesn't work as I only used it for receive so dont' have enough info for the reset. No alternative or person to speak to. Complete account lost.
|Comment #25 by: denewalker on 05 May 2013, 09:24 UTC|| reply to this comment|
Can anyone please tell me why I can no longer see the photos I'm attaching to my emails? All I get is a grey box. I recently attached 4 photos but, even when I went to my "sent" box, only two showed up and these were superimposed over the message text. I wish someone would restore my Hotmail.....
|Comment #26 by: digusted in the hinterlands on 09 May 2013, 15:56 UTC|| reply to this comment|
The story is informative...the reality is that the "upgrade" is hysterical...Hotmail functioned for me flawlessly for YEARS, Outlook crashed and went into the toilet immediately. Guess we know who has the better personnel. Fortunately, we still have other options.
|Comment #27 by: Danny on 10 May 2013, 17:03 UTC|| reply to this comment|
Im also outraged by this load of absolute garbage!!!!!!!!!!!! What's with every blasted email you have ever sent 100 years ago being displayed I can't understand this heap of absolute CRAP Ps Why have hotmail email when its this * outlook nonsense
|Comment #28 by: Bertieboy on 11 May 2013, 12:35 UTC|| reply to this comment|
Outlook is a load of *. I would so much like to be able to switch back to Hotmail. I don't like it one bit especially when trying to forward e-mails to my contacts not necessarily frequent contacts. Get your finger out Microsoft or I will be leaving you.
|Comment #28.1 by: Bandit on 17 May 2013, 11:37 GMT|
Microsoft has lost it. Nothing they now come out with is any good anymore. Outlook is just another example of a stupid launch of a product that is not fit for purpose. I bet Gmail is rubbing its hands!!!
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