Microsoft pushed Outlook.com out of beta a few days ago, but the company also announced that all Hotmail users would be transferred to the new email platform by summer.
The transition has already started and, unsurprisingly, plenty of Hotmail users are outraged by Microsoft’s decision to completely retire the old email service.
The company’s support forums are now full of complaints posted by disappointed consumers that have been automatically transferred to Outlook.com.
“My Hotmail account was changed to Outlook yesterday without my permission or notification, does anyone know how I can change it back? I cannot see any option to change to back or to even contact Outlook,” one user asked.
It’s a well-known fact that Microsoft has sent out emails to tell users about the transition, but it appears that many are still unaware that Hotmail would be soon retired.
The community moderators, on the other hand, were quick to reply to all complaints, informing consumers that going back to the old Hotmail is impossible.
“Microsoft has sent at least 2 emails to every single Hotmail account explaining when and why this change has taken place… That conversion is taking place and there is no option to revert back to the Hotmail format,” a moderator wrote.
The Redmond-based technology giant confirmed in a blog post a couple of days ago that Hotmail would be retired by summer, with Outlook.com to become the only email platform offered by the company. The email service is already available worldwide, so those who wish to register for an account can do it right now at no cost.
“As Outlook.com comes out of preview, we're also announcing that we will soon upgrade every Hotmail user to Outlook.com. The upgrade is seamless and instant for people who use Hotmail. We expect all people using Hotmail to be upgraded by this summer,” Microsoft said.