14 DAY TRIAL // Roughly a week ago, Taiwanese mobile phone maker HTC Corporation officially confirmed the immediate availability of the Android 4.4 KitKat for its HTC One users in the UK, but it seems that it had to pull the plug on the new software.
Responding to a user inquiry on Twitter, the company has confirmed that the rollout has been put on hold, though it did not provide specific info on what issues caused that.
“Hi, we're aware that some users are having issues with the 4.4 update. As a result, all updates have been temporarily suspended,” the HTC UK said in a tweet.
Furthermore, a recent article on Android Central notes that HTC has updated its update status page in the UK to note that the firmware is currently in the interrogation stage at wireless carriers.
In fact, the handset vendor has even provided an official statement on the status of the Android 4.4 KitKat update, though it did not offer technical details on what determined it to pull the plug.
“We are aware that a limited number of HTC users are experiencing difficulties with the KitKat update,” the Taiwanese company reportedly said.
“As a result, all FOTA updates have been temporarily suspended. HTC is committed to providing customers with the best possible mobile experience and we are working hard to resolve the issue quickly.”
For those out of the loop, we should note that HTC One started to receive the KitKat upgrade in Europe a few months ago, but that the UK was not included in the list of countries to receive it.
In fact, the OS upgrade has already been made available for users on other continents as well, including for those living in the United States, yet users in the UK are still left without it.
As part of the Android 4.4 KitKat build, owners of HTC One devices out there will be receiving a series of security and performance improvements, the official changelog that HTC unveiled at the end of January reads.
At the same time, the upgrade is meant to provide support for the Print Cloud Service, along with a wider range of Bluetooth profiles. The OS upgrade is also destined to remove support for Adobe’s Flash Player from the smartphone.
Hopefully, HTC will manage to resolve any issues that are currently preventing it from updating its UK devices in the near future and more people will be able to enjoy the features included in the new platform release.