Nexus 4, the latest Google phone out there and the first of the kind to be produced by LG Electronics, has been out of stock in various markets around the world since day one.
Many of those trying to purchase the device have been disappointed, either due to unsuccessful attempts to order the device, or due to long delays in shipments.
However, it seems that both Google and LG are aware of the situation, and that they are working together to remedy it.
Recently, LG stepped and confirmed that the stock issues with the device are due to strong demand for it, and now Google says the same.
Dan Cobley, the managing director of Google UK & Ireland, reportedly
told users that the low supply is LG’s fault, as it was not able to deliver a steady flow of new devices
as those already sent out from the factory were sold out.
“I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue,” Cobley said in an email.
“Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.”
However, he also confirmed that those users in the UK who were said to receive their reserved units before Christmas will have their devices sent to their homes by the end of this week.
“For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after,” he said.
“For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.”
However, it appears that there’s no telling on how fast the Nexus 4
stock crisis will be resolved in the UK and elsewhere. We might see further shipment delays after the holiday season as well.