Google Provides Useless Contact Methods

The Google team is continuously encouraging users to contact the search giant because the specialists can answer them important questions concerning the company's products. Today, the Google Base Support team posted a message on the official blog of the company to inform users about the two most useful ways to answer your questions: the search box and the help discussion group. As you might know, you can always search the help topics provided by Google by typing a relevant keyword in the search box attached to the pages. Additionally, you can post a message on the Google Group discussion that allows you to interact with other users of a certain Google product, get answers from them or even from more experienced members.

"In addition to connecting you with answers, we're continually adding new content to make it easier for you to quickly find what you need. If a Help Center article doesn't answer your question, let us know by voting "yes" or "no" under the "Was this information helpful?" section at the bottom of every Help Center article. We'll use your feedback to improve our Help Center content," Jassim Latif, Google Base Support, sustained today.

However, many users were quite disappointed by the contact methods and the help manuals provided by Google as it is extremely difficult to communicate with one of the search giant's employees. Let me give you a very relevant example. A few weeks ago, several AdWords publishers were affected by a powerful hack on their accounts that modified their campaigns and redirected the users to malicious pages. The only chance for the AdWords member was to search the help menus. Of course, there was no official solution for the AdWords hack so he had nothing else to do than contact the company. Now there is a problem. How can we contact Google? The search giant provides a contact email for every member of the advertising platform so it was quite easy. But, as an affected publisher said at that time, he was still waiting for an official reply one day after he sent the message. Meanwhile, the hackers were working and modifying its campaigns...