Google Now Offers 24/7 Phone Support for Apps Users

Google has always been criticized for its help support or lack thereof. When Google was a small company with few products and even fewer resources, it couldn't afford to offer great support to its millions of users and customers.

But things are changing, Google wants to operate in the enterprise sector and it needs a top notch support system to do that.

"In the early days, our customers reached us mainly through email, and our 24 x 7 phone support was limited to critical issues," Google's Jocelyn Ding wrote.

"To improve the experience of our customers, we now provide 24 x 7 phone support to small, medium, and large Google Apps for Business customers for all issues affecting the core services," she announced.

This is a big move for Google, but it's not an unexpected one, the company has been said to be building up a sizeable support infrastructure and is hiring a lot of people, in house, for this.