14 DAY TRIAL // If you're an AdSense customer, I bet you expect quick responses from Google's team because it is very important to keep your account up to date. In the past, the search giant announced several maintenance periods meant to check the features provided by the product or even improved it, so multiple functions were unavailable. This time, the AdSense team mentioned the U.S. Offices will be closed for the President's Day so all the clients of the service should expect longer response times from the employees, encouraging them to use alternative sources of information.
"This Monday, February 19th, our U.S. offices will be closed in observation of President's Day. This means you can expect slightly longer response times to your email, so please feel free to consult other publishers in the Help Forum or search for your answer in our Help Center over the long weekend. And speaking of the weekend, we'd like to wish our publishers who follow the lunar calendar a Happy Lunar New Year! We hope that this Year of the Golden Pig brings you health and prosperity...and piggy banks full of AdSense earnings," Arlene Lee, AdSense Publisher Support, sustained on the official blog.
So, the Google employee mentioned in the blog post that AdSense users should check the Help Forum available on the Google Groups service. Although there are numerous threads with AdSense issues that might fix your problem, some of the topics contain only the message posted by the author, without any other message posted by the members of the service or by Google's officials. It's quite obvious this isn't the best way to stay informed about your AdSense account so, if you encounter problems with the product, it's probably safer to wait for a reply from the Google's employees or check the Help Center available on the official page of the product.