Once in a while, the Mountain View based company talks about Google Book Search, an innovative technology that allows users to find books from every corner of the world. To avoid talking about the same topics every day, Google's employees tried a different strategy: they improved the help manuals to include the common questions asked by the customers as well as the most popular problems encountered with the solution. However, most of the Book Search users are often avoiding reading the documentation and contact the company, asking basic questions. That's why Google released a downloadable version of the online FAQ that will enable users to read the information concerning the technology while they are working offline.

"When we visit our Google Book Search library partners or attend librarian conferences, I often get questions of particular interest to the library community, such as, "Does scanning harm the books?" and "How are digitization priorities set?" While we already have an online FAQ that's geared to librarians, we now have a new handout to help answer these questions. It's online and available for downloading, so if you want to learn more about Book Search or need a handout for a presentation about it, feel free to grab the file and distribute it to anyone who wants one. (And if the handout doesn't answer all your questions, visit the Book Search support center -- you may find your answer there.)" Jodi Healy, Library Partnerships Manager sustained on the official blog of the company.

In the past, I wrote an article presenting the best ways to contact Google because it is extremely difficult to make the search giant hear your. However, if you intend to communicate with the company, you can post a message on Google Groups, send a feedback message from the support center of every program as well as emailing Google using the addresses published in the help manuals.