Google News

Google Accidentally Removed Users' Accounts

For the AdWords advertising platform

By Bogdan Popa, Security and Search Engines Editor

18th of July 2007, 08:50 GMT

Adjust text size:

Some of the AdWords users were quite shocked a few days ago when they noticed their accounts were canceled without any notification. As you know, you're not able to do many things while your account is canceled including campaign editing or other similar actions. According to several users from the WebmasterWorld forum, the accounts couldn't be reactivated so the only solution

was to wait for an official solution from the parent company Google. After approximately 3 days, the Google engineers fixed the problems and informed the affected users that it was only a glitch and the advertising platorm should work just fine.

"Thank you for your email. I'm sorry to hear that you've had trouble with your AdWords account. We've identified a known technical issue affecting a limited number of accounts. Our engineers are currently working to solve the problem and hope to reach a resolution shortly. Also know that I have reactivated your account," it was mentioned in the email notification according to Search Engine Roundtable.

A few AdWords members said they were not even notified about the problems and, after several days of unavailability, the advertising platform returned to the past settings. "My account is live again. i never received any notice of what happened or even that it happened. Just logged in and the red box was gone," Powdork, a senior member of WebmasterWorld, wrote.

This is not the first time when the search giant encounters serious glitches with the users' accounts and accidentally removes some of them. In the past, it was reported that a lot of Gmail accounts became inaccessible as the Mountain View company disabled them due to some problems with the technology.

However, AdWords is a little bit more important for most of the customers because it works with money and some of them might be really affected by the unavailability period caused by the service's issues.

TAGS:

google | adwords | account | remove | cancel

SEARCH THE NEWS ARCHIVE :

Today's News | Yesterday's News | News Archive

User opinions:

No user comments yet.

Be the first to express your opinion using the form below!

Share your opinion:

SUBMIT PROGRAM \| ADVERTISE \| GET HELP \| SEND US FEEDBACK \| RSS FEEDS \| ENTER NEWS SITE \| ENGLISH BOARD \| ROMANIAN FORUM
© 2001 - 2008 Softpedia. All rights reserved. Softpedia™ and the Softpedia™ logo are registered trademarks of SoftNews NET SRL.	Copyright Information \| Privacy Policy \| Terms of Use \| Update your software \| Archive

NEWS CATEGORIES: