The company has finally issued an official statement with more details on the outage
GoDaddy has finally provided an explanation on what happened during the meltdown yesterday. Despite some reports and speculation, the company now says the problem was entirely its fault and that there was no hack and no DDoS attack."Yesterday, GoDaddy.com and many of our customers experienced intermittent service outages starting shortly after 10 a.m. PDT. Service was fully restored by 4 p.m. PDT," the company stated.
"The service outage was not caused by external influences. It was not a 'hack' and it was not a denial of service attack (DDoS)," it said.
"We have determined the service outage was due to a series of internal network events that corrupted router data tables," it added.
GoDaddy's hosting services became unavailable for several hours and even the main site went down at some point.
The problem was linked by some to the DNS servers and it seems that, indeed, it was a networking problem. However, it was not caused by external forces but purely by internal problems.
Shortly after the service started experiencing problems, an allegedly Anonymous-affiliated Twitter account took credit for the outage, saying it was payback for SOPA, which GoDaddy supported initially. More "official" Anonymous sources denied any involvement.
Still, several security researchers believed that the problems may have been caused by a DDoS attack on the DNS servers of the company.
Given that it's these researchers' jobs to paint everything as a security issue, so they can sell more of their security "solutions," that's understandable.
"Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented measures to prevent this from occurring again," GoDaddy added.
"At no time was any customer data at risk or were any of our systems compromised. Throughout our history, we have provided 99.999% uptime in our DNS infrastructure," it said.