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August 8th, 2008, 09:01 GMT · By Denisa Ilascu
502 Error: Gmail Users Cut Off from Their Accounts |
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A 502 server error prevented Gmail and Google Apps users from accessing their accounts for about 15 hours. The error, associated with servers that have to deal with too many connections, disappeared after the number of people who tried to access a specific location decreased. In this particular case, it took Google engineers over half a day until they managed to solve the problem generated by a server congestion.
The majority of users complained about the fact that they could not connect to Gmail through their Google Apps account, while the rest of them said that no other attempt worked either. People with more than one Gmail account noticed that, usually, only one of those could not connect. Google found out about the problem via the support forums. The officials responded, saying that the issue was already being worked at. Even so, some of the users got no less than furious. Many claimed that their businesses depended on important emails that had to be read or sent as soon as possible. To pour oil upon troubled waters, Google representatives assured that only a "small subset" of Gmail users was experiencing the inability to log in. Also, on the Google Apps discussion group, one of the representatives of the company said that the issue was only access-related. During the failure, email accounts were still able of receiving and storing messages. The annoyed users affected by the issue pointed the finger at Google, accusing the Mountain View-based company of slow response. "I feel for all business that has been affected by this. I can only imagine how much money was lost and how many client relationships must now be strained as a result of this monumental dropping of the ball on behalf of Google." said Tim, a man who claimed that his company was one of the first to adopt Google Apps.
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READER COMMENTS: |
| Comment #1 by: charlesM on 11 Dec 2008, 22:39 UTC |  reply to this comment | I still unable to access my Gmail acct. when will this be fixed? |
| Comment #2 by: Katherineq on 24 Feb 2009, 11:04 UTC | reply to this comment | Looks like Gmail's having problems again. I've been getting that 502 error message for the past hour. |
| Comment #2.1 by: William on 24 Feb 2009, 11:33 GMT | So am I... :( |
| Comment #2.2 by: Carol on 24 Feb 2009, 11:37 GMT | Me too.. it started like an hour ago and google hosts our email company email... what a drag! |
| Comment #3 by: Monica on 24 Feb 2009, 11:25 UTC | reply to this comment | Yeah me too. Got a glimpse of what looked like a backup copy of the sign in page (2.7mb and counting) then not been able to get it to work at all. Annoying! |
| Comment #4 by: Ryan on 24 Feb 2009, 11:31 UTC | reply to this comment | Thanks for confirm Katherine. Me neither. |
| Comment #5 by: Carol on 24 Feb 2009, 11:35 UTC | reply to this comment | It's 2009 and am still having this kind of error from google. Whats going on? Google hosts our company email addresses so we are not functioning right now. Whats the problem? |
| Comment #7 by: DeirdreE on 24 Feb 2009, 11:37 UTC | reply to this comment | I've had the problem for the past hour and a half. |
| Comment #8 by: Khalid dubai on 24 Feb 2009, 11:43 UTC | reply to this comment | Today also, I cannot get connected to gmail account since last hour. |
| Comment #9 by: Dave on 24 Feb 2009, 11:49 UTC | reply to this comment | I cant believe people are complaining about this. I have this error at the moment and I cant access my business emails, but you know what, ITS FREE. So the solution is easy, if you want an email system that you can rely on and complain about when it does work PAY FOR IT!
Heck, I have less problems with gmail than I have with my server and I pay a lot for my server. Great job google, you know what to do now don't you? Get the guy who fixed it last time and ask what he did. Damn it just restart the server and router!
Guess I just got an unplanned day off self employed work. Thanks google, im putting a fleece on and going to the beech! |
| Comment #9.1 by: George on 24 Feb 2009, 11:56 GMT | For your knowledge some of us Google Apps users are actualy paying for the service to have 99.9% email uptime...and we still cant acces our accounts at the moment. How sad is that? |
| Comment #10 by: Dave on 24 Feb 2009, 12:07 UTC | reply to this comment | Err, correction, that should have been "So the solution is easy, if you want an email system that you can rely on and complain about when it doesn't work PAY FOR IT!"
You wouldnt complain when it worked.
looks like google are on it, its not resolving as it normally does. |
| Comment #11 by: Donald on 24 Feb 2009, 12:26 UTC | reply to this comment | Same for me....gmail is out of order since 1 1/2 hour by now...and the weather is far to cold here in France to go to the beach and it's to far away anyway from Paris... so I will take a book and hang around the fireplace at home until someone has fixed the problem |
| Comment #12 by: Alex on 16 Apr 2009, 20:59 UTC | reply to this comment | I'm just encountered this terrible error today. A most unexpected event on the behalf of google. This sucks! |
| Comment #14 by: Victor on 01 Sep 2009, 20:27 UTC | reply to this comment | Getting the error "502 Server Error" on September 1st at 10:26pm in Norway. |
| Comment #15 by: david on 01 Sep 2009, 20:29 UTC | reply to this comment | 502 error is back!!! Once again Gmail is unreliable. This + the recent string of BS surrounding the "On Behalf Of" (for multiple Gmail account holders using 1 account to send/receive all mail) Gmail is a joke, completely unprofessional and should be advertised as a childrens only email service. I will be switching ASAP!!! If you dont have a Gmail account yet or are thinking about switching back -DONT!!!! RUN AWAY AS FAST AS YOU CAN!!! |
| Comment #16 by: Michael on 01 Sep 2009, 20:30 UTC | reply to this comment | lol, deja vu. it's happened again today. |
| Comment #17 by: Tom on 01 Sep 2009, 21:03 UTC | reply to this comment | Yep, it's happenin' again :-(
will switch to other webmail provider, definetely |
| Comment #18 by: Ahmed on 01 Sep 2009, 21:06 UTC | reply to this comment | That is really horrible, the sevice is down for long time, I don't know what to do. I don't mind paying for it, if we get better serive. Any tip when will it be back? |
| Comment #19 by: mashhood on 01 Sep 2009, 21:15 UTC | reply to this comment | OMG i cannot OPEN my gmail account!! I have a very impt contract coming in! |
| Comment #20 by: Tunnel on 21 Sep 2009, 20:18 UTC | reply to this comment | The Google 502 server error is back once again.I have been unable to access my account for the past 32 hours or so.This is annoying.I had to use Yahoo to respond to an urgent e-mail.I will be switching to Yahoo soon.My major business is done on google,and I cannot tolerate these stupid errors from Google.I wonder if Google workers use gmail coz they seem to be unaware when an error occurs.STUPID |
| Comment #21 by: Uri on 31 Oct 2009, 10:43 UTC | reply to this comment | Error 502 for the past 6 hours. Can't log in. :( |
| Comment #22 by: dark0s on 05 Feb 2010, 23:04 UTC | reply to this comment | Error 502 ... here :S i can log in, and i need to read a urgent mail :( |
| Comment #23 by: joost on 17 Aug 2010, 21:26 UTC | reply to this comment | It is happening again, right now. No access since the last hour. |
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