Telltale Games has released a statement concerning the complaints made by Xbox 360 owners who got the retail version of The Walking Dead, confirming that the freezes and lag experienced by them are caused by 4GB versions of the Xbox 360. The studio also revealed that it's going to offer free copies of the downloadable version of the game in order to make it up to them.
The Walking Dead came out as an episodic downloadable game last year, with five episodes being released every few months across the PC, PS3, Xbox 360 or iOS.
Developer Telltale Games also released a retail version of the game, which came out on consoles and had the five episodes on a single disc.
Sadly, some Xbox 360 owners who got the retail edition were affected by freezes and lag, which made the game unplayable.
Telltale has now posted a statement on its forum, confirming that the issue appears only on Xbox 360 consoles with 4GB of storage that don't have a hard disk drive.
"After investigating reports of severe ‘hitching’ (gameplay interrupted by unacceptable freezing or stuttering) when playing The Walking Dead on Xbox 360, we have determined that this issue affects the following only Xbox 360 4GB models not fitted with an internal hard disk drive, playing the disc-based (retail) version of the game," a studio's representative said.
"This issue does not affect Xbox 360s fitted with an internal hard disk drive or Xbox 360 4GB (no internal hard disk drive) users playing the digital version of the game downloaded from the Xbox Live Marketplace."
In order to make it up to owners of the retail version of the game who can't get a hard disk drive and play the game, Telltale has revealed that it's offering free copies of the downloadable version of the game provided they follow a simple procedure highlighted at this link.