14 DAY TRIAL // Microsoft has launched a new tool designed to help customers using its Cloud productivity offerings to deal with any issues they might come across.
Christened the Office 365 Do-It-Yourself (DIY) Troubleshooting support tool, the Cloud utility is already live in the Troubleshooting section of the Office 365 Community. The software giant doesn’t even require customers to register in order to use it.
According to Rod Paulino, a program manager on the Office 365 Experience Team, the Redmond company doesn’t plan to charge customers for using the Office 365 DIY Troubleshooting Support Tool.
Both users and administrators can leverage the new self-help solution, which focuses on Office 365 for professionals and small businesses and Office 365 for enterprises.
The free tool is designed to be available 24/7, helping customers with any issues they might have when using Office 365, or providing answers to common questions.
“The DIY Troubleshooter offers a refined set of options to guide you to a resolution as quickly and painlessly as possible. The user interface is deliberately simplified, to help you easily find your way around. You don't have to worry about interacting with a helpdesk or support agent to help you with your question or issue,” Paulino said.
Microsoft stresses that because the inherent simplicity of the Office 365 DIY Troubleshooting Support Tool, any sort of documentation or guidance would have been redundant.
The Cloud productivity self-help utility comprises no less than five interactive panels, which will help admins and users of Office 365 narrow select a plan, service, service area, choose a specific problem and access a solution.
“The Troubleshooter pinpoints key technical support issues and provides immediate solutions without the need to post questions to the community or submit a support request ticket,” Paulino added.
“The tool’s cool and modern interface conveniently displays hundreds of possible help and support assets (i.e. Help topics, KB articles, videos, wikis, blog posts) from within the Office 365 suite. As you move through a list of troubleshooting options, the tool dynamically displays funneled-down content to lead you towards the answers you need.”
Microsoft plans to expand localization support for the Office 365 DIY Troubleshooting Support Tool, with the following languages slated for introduction in the coming weeks: Chinese (Traditional), French, German, Italian, Japanese, Korean, Russian and Spanish.