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June 10th, 2009, 13:42 GMT · By

Free Internet Wouldn't Be Enough to Draw Some to Use It

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A new research study in the UK shows that 42 percent of those currently offline have no need or use for the Internet.
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While the Internet may seem like an essential service for many, with even the British government marking it as one, others wouldn't have any use for it even for free. According to research by the UK Communications Consumer Panel for regulator Ofcom, 42 percent of adults in the UK who currently aren't connected to the Internet wouldn't be
interested even if they were given a free PC and broadband Internet connection.

The research also showed that 73 percent of those questioned believed the Internet to be as important as electricity or running water, this while only 70 percent of UK citizens had home access to the Internet, with 65 percent having broadband, 3 percent mobile broadband and 2 percent still using dial-up. "Broadband is becoming increasingly important to people's ability to participate in the economy and society," said Ofcom's market development partner Peter Phillips, according to the BBC.

30 percent of UK residents do not have Internet access but one fifth of them plan to get online within the next six months. Those without Internet access fall into two main categories, the so-called 'self-excluded' and those who can't afford an Internet connection. The first group, adding up to 42 percent, is formed of mostly retired or older citizens with 61 percent of them having never used a computer before. From those without home Internet access 30 percent said that financial reasons and lack of skills prevented them from getting connected.

"The report shows that some creativity will be required if we wish to capture the imaginations of those who have yet to engage with the benefits the internet may bring," Peter Phillips said. The UK is getting ready for the publication of the Digital Britain report, which will be coming next week and which is expected to issue a set of guidelines for regulating the Internet as well as set a plan for a broader Internet penetration in the country.
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Comment #1 by: Brian on 10 Jun 2009, 21:25 UTC reply to this comment

I read ages ago that the European Union had a goal of giving all EU citizens cheap broadband internet as an absolute priority... alas, some of us pay through the nose for wireless pay as you go broadband because our cradit rating is too bad to get a contract deal, still others go for contract deals with cowboy outfit ISPs and then suffer for months until they can figure a way out of their contract... bottom line - too much small print and stupid clauses..

I have been using wireless broadband since 2005, and firmly believe the EU and other countries can do better to regulate the ISPs, both cable and wirelss... for a start...it is too easy to give a fake name and address and get online with a laptop to download pirate movies and music ... secondly it is unfair for contract customers to get shock massive bills if they go over a certain threshold/data limit and then get charged insane rates per gig or even per megabyte... there should be a way of capping people's bills to avoid nasty surprises in the post... thirdly pay as you go customers should be given cheap or free customer service and tech support...currently you have to usually pay a fortune to call your service provider to talk on the phone about a tech problem that is the fault of the ISP or their hardware and not the fault of the customer, with no refunds.... these are just some of the reasons why the UK is not totally online... we have a very competitive market and lots of choise of provider but still in the UK it is not totally FAIR on the consumer... I would prefer fewer ISP choices with more reliable hardware and better tech support and customer service and clearer small print to understand how the data allowances work

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