Fix Windows 8 Explorer Crash / Restart Loop

Get KB 2617028 from Windows Update and resolve this issue

Microsoft has confirmed an issue with Windows Explorer in Windows 8 that causes the component to go into a crash / restart loop.

The problem impacts Windows 8 Developer Preview Build 8102 Milestone 3 (M3), the first public development milestone of Windows 7’s successor.

Microsoft has already identified the source of the crash / restart loop and apparently it’s connected to the Metro tiles, even though Windows Explorer is a component of the traditional Windows 8 desktop.

“If you have application live tiles that use multiple image tile templates, you might encounter an issue that forces Windows Explorer to restart continuously. When this issue occurs, Windows Explorer goes into a loop in which it continuously crashes and restarts,” the Redmond company revealed.

As some early adopters running Windows 8 might already be aware of, Microsoft has started providing support for the first public preview of the next major iteration of Windows.

This includes both reports of issues that Windows 8 testers come across, as well as actual fixes. Case in point: KB 2617028.

Microsoft is advising early adopters testing Windows 8 who come across the Windows Explorer crash / restart issue to head over to Windows Update and deploy KB 2617028 in order to fix the problem.

“This issue occurs because Notification Platform crashes when it tries to renew the image file in the cache under certain conditions in which multiple images are requested from the Internet at the same time. For example, if the tile requests an image that is larger than 150 KB, the tile will not render,” the software giant said.

“This causes a blank tile. If the failure to render is followed by a request that uses an expired HTTP heading to fetch an image, Explorer.exe will be thrown into a continuous loop of crashes.”

Windows 8 Developer Preview Build 8102 Milestone 3 (M3) is available for download here.

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