Microsoft is offering a helping hand to customers who are experiencing issues with writing and reading media on their Windows PCs.
The Redmond company has provided an automated fix designed to resolve issues related to playing and burning, CDs, DVDs as well as Blue-ray discs.
The automated Fix It solution can be downloaded via the Microsoft Support page with the following title: “Your CD or DVD drive can't read or write media,” and is available completely free of charge to customers.
“Automatically diagnose and repair problems with your CD or DVD drive when trying to read or burn media,” reads the description of the fix from the software giant.
And although the description text doesn’t feature any BD mention, the fact of the matter is that the Fix It solution also covers Blu-ray discs.
The Redmond company enumerated some of the problems that the download is designed to resolve: “Your CD or DVD Drive does not read or write and is shown as disabled; the media in your CD or DVD drive cannot be read; the media cannot be written to by your CD or DVD drive.”
In addition, according to Microsoft, the Fix It should also be deployed by Windows customers that have come across error messages such as:
“A class specific or device specific driver is missing or corrupt; A CD or DVD drive cannot be found or is not connected; The CD or DVD drive is experiencing a problem that prevents it from working properly; or The CD or DVD drive is not accessible via an assigned drive letter.”
The automated Fix It solution works on Windows 7 as well as earlier releases of Windows. Users should not hesitate to download and launch it on their machine, especially since it contains a Troubleshooting only mode which will detect any issues, but will not apply fixes unless customers specifically tell it to.