Consumers are complaining that Office 2013 doesn’t work after installing the update

Oct 6, 2012 11:14 GMT  ·  By

Microsoft released the first Office 2013 update aimed at the preview version of the app a few weeks ago, but the company’s “Answers” service is full of complaints that this patch broke down the program completely.

The 15.0.4128.1025 update was supposed to fix some of the problems reported in the preview version, but it apparently returns some unknown errors and blocks the included apps from launching.

There are plenty of posts reporting this bug on Microsoft’s Answer service, but Microsoft hasn’t yet released a fix to address this issue.

One of the users for example claims that he tried to install the Office 365 updates last week, but the process did not complete successfully. Afterward, all the apps included in the Office suite failed to launch.

“Since that failed update I can not run any Office 2013 apps they all fail with a dialog box "Error" and the box has a link to Office 365 site. My local Office 2007 apps work fine. Another note, when I started Outlook 2007 after the failed Office 365 update it complained about a AVG plug-in which I had to disable for it to start,” the user said.

Microsoft hasn’t yet announced the official release date for the new Office package, but it is rumored that the company will launch the app in late 2012 or in the first quarter of 2013.

The new Office will be offered with a subscription service that will start at $99.99 / €76.30 (which is only $8.33 / €6.36 per month) for the Home Premium version. Office 365 Small Business Premium on the other hand will cost $149.99 / €114.5 per year ($12.50 /€9.50 per month) and will boast all Office apps plus Lync.