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August 27th, 2007, 06:54 GMT · By Marius Oiaga
Firefox Blocks Windows Live Hotmail |
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Users of Windows Live Hotmail have experienced difficulties in accessing Microsoft's email service when using Firefox, a representative of the Redmond company revealed. Using Mozilla's open source browser prevented Windows Live Hotmail from functioning normally, killing the most basic features of the service. According to Microsoft, the problem lies only partially with Firefox, as the browser provides the foundation for the Adblock add-on. Ellie Powers-Boyle, Windows Live Hotmail Program Manager pointed to the extension as the source of the issues associated
with the company's email service becoming unusable. Adblock is a third party open source program designed to run on top of Firefox and block the serving of online advertising when visiting websites with Mozilla's browser. The add-on permits users to create customizable filters and to block ad elements and their source-address. "We've had some reports, and our QA team has confirmed that having the Firefox Adblock add-on enabled for the Hotmail site can make it impossible to compose or reply to a message in the full version. This does not affect Internet Explorer users or Firefox users who do not have the Adblock add-on. Depending on which Adblock filters you've created, you may or may not be affected," Powers-Boyle explained. While Microsoft tested Windows Live Hotmail to ensure full Firefox compatibility and support, the company failed to do the same for the extensions in the add-on ecosystem built around the open source browser. "The Hotmail team does cross-browser testing, including full Firefox testing - it's important to us that you can get to your e-mail from anywhere. Unfortunately, it's not possible to test every browser add-on, so sometimes things break, and thanks for your prompt reports of this problem," Powers-Boyle added. Adblock proved to be one of the most popular add-ons for Firefox, but the popularity is limited to the end users. Because it prevents online advertising from being displayed along with free content, Adblock does not have a similar appeal to website owners, and Microsoft is no exception. The Redmond company specifically emphasized that it in no way condones the suppression of advertising in its otherwise free online products. Still, this time around, Powers-Boyle indicated that the add-on can deliver some unwanted side effects. "We're working how to mitigate this problem in a future release. In the meantime, if you're having problems composing or replying in Firefox, you have two options. Either disable Adblock for Hotmail. You could also try tweaking your filters, but the foolproof method is to go to Tools --> Adblock --> and select "Whitelist this whole site." Or switch to the classic version. This means clicking the "Switch to classic" link that you see in the lower left corner," Powers-Boyle explained.
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| Comment #1 by: leo on 19 Jun 2008, 15:10 UTC | reply to this comment | well, how about if you don't have adblock in firefox, but you still have problems with hotmail using the firefox browser?
just in case it matters i will say that when i was using firefox 2 it was fine, but now that i upgraded to firefox 3 it became a problem. |
| Comment #1.1 by: tim on 01 Aug 2008, 04:33 GMT | I am having the same prob...anyone have a fix that works?
My error message
Please refresh your browser window. When you access your Windows Live Hotmail account from more than one computer, we ask you to sign in again to help keep your account private and secure. |
| Comment #1.2 by: jchi on 04 Sep 2010, 17:30 GMT | My solution is simply, after using Hotmail for over 16 (and, that's before Microsoft bought Hotmail from its India indian creators), I am about to give up altogether with Hotmail.
In my opinion, Hotmail is no longer the best 'free' web mail service.
Hotmail is too important to Microsoft as a money earner now. And Microsoft is demanding all others to comply to its profit making requirements.
Furthermore, Microsoft will not fix this issue. Any application maker who wants their application to run on a computer makes sure that the application is compatible with its environment. Well, Microsoft believe that all applications that run in a Microsoft business model -- should comply with the Microsoft Business Model. Or else!
It is a cold and calculate manoeuvre by Microsoft's business team and it says: Firefox users, either comply and allow the Microsoft Hotmail Business Model to run on your computers or suffer the consequences.
Except, Microsoft's big guns cannot say this publicly, since there exist other suppliers of free email (plus, there actually is a chance now for a new Player with a new free email service to capture those who are getting disaffected with the 'problems: Hotmail and Firefox'), so, you, I, they, anyone could today switch their 'free' web mail service to some other supplier -- as I am doing right now.
And, good riddance to the Microsoft Hotmail Advertising driven Business Model.
I must add that I am not entirely against an Adverstising revenue business model. What upsets me is: that Advertisers apply the stupid advice of Psychologists which says "Make the advert blink, and make it blink rapidly. As that will capture the attention of the person who has opened Hotmail wanting to read or write email messages. Make the blinking of your adverts or make your adverts move and dance and wriggle, and the user of the Hotmail email service will have no option but to give some response to your adverts."
That is Psychology for you. And the advertisers, including Microsoft's own advertisers fell for this bull.
Flickering, blinking, moving, wriggling adverts are nothing but a nuisance and a total pain in the rear.
Moral of this story: Follow the 'professional guidance/advice' of Psychologists (the 'experts' in Human Behaviour) and you lose. Oh yes, you will lose. Psychologists believe Human Beings are animals -- read any Psych text and it says so, right there. So, "Ring a bell. And you salivate!"
Push a button, and the Human animal does something -- that is all there is to Psychology, materialistic (everything is caused by matter) science (ha! ha! "Science". Ha! ha! ha!)
I'm off to another free web mail provider who know that Psychs are quacks.
As for you all out there, psychology is the cause of blinking, moving, distracting, annoying adverts. Ad Block was people's response to advertisers being stupid enough to swallow Psych bull. Find out for yourselves. |
| Comment #1.3 by: Wye on 16 Jun 2011, 05:34 GMT | So basically, jchi doesn't have a solution and he just want to rant. Please stop wasting our time reading your comment, jchi. |
| Comment #2 by: Mike on 30 Aug 2008, 10:04 UTC | reply to this comment | Having this exact problem, while using Firefox and AdBlock, but unfortunately the "foolproof" solution in the article does not work.... |
| Comment #3 by: DJ on 05 Nov 2008, 04:04 UTC | reply to this comment | My question is...it says "FROM MORE THAN ONE COMPUTER." Wha'ts that mean? I only have one, never use any other...from any other place.
DJ |
| Comment #4 by: fred on 14 Nov 2008, 17:36 UTC | reply to this comment | Foolproof doesn't work.
Can't find adblock under tools.
Don't know why I switched to Live but have had a couple problems and now it just won;t open in firefox, ok in IE.
ideas?
fred |
| Comment #5 by: StarTrekker on 05 Jan 2009, 10:36 UTC | reply to this comment | After I updated I started having problems opening my mail. I was using firefox. and I also had the paypal plugin installed. Through trial and error I found out that the paypal plugin was causing the problems with the new update. Don't know if this helps any, just thought I would throw it out there. |
| Comment #6 by: Kausar on 14 Feb 2009, 04:52 UTC | reply to this comment | WOT KILLING HOTMAIL
I'm also facing same issues.
I don't have adblock addon installed and i can't find it in addon's list
I have WOT installed so let Microsoft know WOT is also killing it... |
| Comment #7 by: cs on 14 Feb 2009, 05:13 UTC | reply to this comment | I do not have the adblock either but do have an AVG add on tool bar and i stopped all add ons as a test and still the same thing.
This I believe was triggered by my logging into a IE 7 pc in another location as this has never happened until after that event took place earlier today.
So in my case it appears that because I logged in using IE in another location, and then logged out that now hotmail is blocking thus this is not a fire fox issue!!! |
| Comment #8 by: chris w on 14 Feb 2009, 21:45 UTC | reply to this comment | "Or switch to the classic version. This means clicking the "Switch to classic" link that you see in the lower left corner,"
Is that a Firefox link or a Hotmail link ? Lower left corner of what ? |
| Comment #9 by: Jacek on 15 Feb 2009, 06:21 UTC | reply to this comment | Ok, I did check Hotmail on several PC running XP, 7, Ubuntu, SimplyMepis and old iMac with Safari and IE. Various browsers, various versions. I had problems with FF on XP only. I managed to solve the problem. Go to AdBlock Preferences (ctrl+shift+e) then Filters then Remove all custom filters. Restart browser. After that hotmail should be ok. I have it as before no stupid messages etc. Please note - disabling AdBlock did not help, reinstaling either. Uninstalling did but who wants to uninstall AdBlock? |
| Comment #10 by: THE Matt Carr on 15 Feb 2009, 15:09 UTC | reply to this comment | Just posted this on the Solutions centre, don't know if it'll aid anyone:
Using Firefox on OSX 10.5 and having the same problem as of around 10 pm, Friday evening. (The 13th, ooooooh.) Easiest 'solution' I've found is by going to the homepage, then back into your Inbox from there. Once back in my Inbox, the appearance is more consistent with the changes that were supposed to be made with the Hotmail rejig and I can access/delete emails and otherwise with ease.
Not ideal, but guess I may have to just put up with it until they sort themselves out. Don't think that's acceptable for a start, but my account's used on too much for me to unfortunately close it.
Hope this helps a few people in the meantime. |
| Comment #11 by: Michael on 15 Feb 2009, 22:09 UTC | reply to this comment | Through my own trial and error fixing I have found it was not ad block plus at all, it was the firefox addon "No Scrpit". Make sure to allow "MSN.com" "Hotmail.com" and "live.com". I have had no problems after allowing these in No Script. |
| Comment #12 by: Dacil Sanchez on 16 Feb 2009, 10:48 UTC | reply to this comment | I'm having the problem described. It's happening again. The article is very informative but it doesn't mention how to solve the problem besides logging in with Internet Explorer which we shouldn't have to do. |
| Comment #13 by: Breye on 16 Feb 2009, 19:50 UTC | reply to this comment | I'm having the same problem guess it's time to dump firefox to bad it was a good browser. |
| Comment #14 by: Diana on 10 Jun 2009, 14:58 UTC | reply to this comment | I have both firefox AND Internet Explorer and I STILL have problems accessing hotmail. In Explorer I get the "page won't load" error and in Firefox I get that the link has timed out. I do not know what they are talking about that it is a Firefox problem because nothing works:). I can get in sometimes and at other times I get the error. I have enjoyed firefox because it s better than yahoo mail -- it gets rid of more spam -- but I can't access my emails so I may have to do something different if this doesn't get fixed! |
| Comment #15 by: sou on 09 Mar 2010, 21:45 UTC | reply to this comment | Nice Microsoft always points their finger at someone else. (though it's article from 2007)
my Firefox works fine with Hotmail most of the time (with Ad Block plus and so on), but sometimes Hotmail won't load, or just shows a blank page with "Browse" button (what the hell), or shows, corruptly, links to Online, Away, Do not disturb and whatnot similar to my MSN interface. I had to refresh or even relog to Hotmail a couple more times to get it fixed. Good job Microsoft. |
| Comment #16 by: karl7777 on 09 Aug 2010, 04:02 UTC | reply to this comment | Same error message using FireFox 3.6.8.
I am NOT logged in on another computer.
This has only been a problem for the last 30 days or so.
It is really irritating. If I'm taking my time, trying to write a thoughtful reply to someone, I can get this message several times.
I've learned to keep Copying my reply, in case the message pops up, because if I refresh, my reply disappears!
Microsoft or Firefox, please FIX THIS! |
| Comment #17 by: NonWittgenstein on 03 Sep 2010, 08:02 UTC | reply to this comment | When using Firefox I can at least avoid the latest Microsoft Hotmail/IE disaster: photos in a slide show. In Explorer a message says: 'Instal Silverlight to view the slide show', despite the fact that Silverlight is already installed. In Firefox you can just click and watch the slideshow. |
| Comment #18 by: JoJo on 09 Sep 2010, 15:36 UTC | reply to this comment | A good solution might be to go to another
company all together.....cause I'm sure this could be fixed in short notice if need be!!!! I can not mail out from my sympatico..... but am paying full price for the service. That's just not
fair !! |
| Comment #19 by: compie on 27 Sep 2010, 10:28 UTC | reply to this comment | blocked hotmail account after trying to access using firefox tried getting help on windows live help site but you need to sign in how stupid is that when i need help with a blocked account so cant sign in |
| Comment #19.1 by: danielle on 29 Sep 2010, 18:01 GMT | I have been getting this error message "refresh browser...) on my work computer ever since the techs updated our server 2 months ago.
I have triedClearing my cache, optimizing IE explorer (I'm using IE8), deleting cookies and whatever other hints I could find online. Nothing works.
I can access Hotmail with no problems on my home computer (I always log out before going to work) and I don't know how to get this problem fixed.
Tech support tells me it is Hotmail's problem |
| Comment #20 by: Dan on 24 Oct 2010, 14:29 UTC | reply to this comment | Sounds like a mistaken opinion. I do not have an ad blocker installed. The buttons in hotmail just stopped clicking in Firefox. Half of the plugins are from Microsoft, including Silverlight. The others are Java, Quicktime, Shockwave, and Productview. All things that were installed and working before the changes to hotmail. This is all about market competition, so I just have to make a choice between Firefox or hotmail. |
| Comment #20.1 by: florrybunda on 03 Nov 2010, 20:46 GMT | Same problem attaching files etc... I have just reinstalled firefox version 3.5 and everything working fine now - won't update it either till problem solved |
| Comment #21 by: kvdc on 29 Nov 2010, 19:15 UTC | reply to this comment | I've been having this problem all along, and what seems to help now is keep msn.com open in another tab |
| Comment #22 by: Igor on 04 Feb 2011, 16:10 UTC | reply to this comment | February 4th, 2011. Within the past two days, I have not been able to properly
use Mozilla to access my hotmail account. Since I also have Internet Explorer
installed - I have Windows Vista - came with my Dell 2 years ago - I have
had to use Explorer to get into and use of hotmail.
I have to believe that there are many others experiencing similar issues. I had no
problem before. I have two other email accounts, Yahoo and AOL and I will have to
see if I have the same problems with those. I may consider dropping hotmail altogether
and go with one of the other addresses if I cannot shoose my browser.
Igor |
| Comment #22.1 by: dmt on 08 Feb 2011, 21:55 GMT | Same as Igor, today hotmail stopped working on my firefox browser, and only works in my IE. Very irritating, what's up with this? |
| Comment #23 by: pappy7410 on 10 Feb 2011, 16:45 UTC | reply to this comment | I want to open my aol e-mail, but they won't accept my screen name and password that i have had for about 6 * years, or is it firefox who is screwing me up??????????????????? |
| Comment #24 by: WJW on 14 Mar 2011, 01:58 UTC | reply to this comment | I'm not using Adblock and there are still problems with Windows Live and Firefox 4. |
| Comment #25 by: thebsfactor on 02 May 2011, 23:35 UTC | reply to this comment | I tried everything, Firefox 4 would not allow me to open company emails. I deleted it and went back to Firefox 3.6.17...
Life is good again.... |
| Comment #26 by: Snoopy on 09 Jul 2011, 12:48 UTC | reply to this comment | I don't have the Adblock installed either and have only run into the problem accessing my hotmail after Firefox was updated to 5.0 I never had this problem before. And of course there's no going back to using an earlier version of Firefox as I already tried that too. |
| Comment #27 by: Nora on 09 Jul 2011, 13:00 UTC | reply to this comment | I have tried using earlier versions of Firefox after having issues accessing my hotmail account & since when I click to install earlier version it says it needs to update to the newer 5.0 version. That's the current version I am using and that's the one that all the issues with hotmail started. I never had a problem with Firefox or hotmail uptil the 5.0 was installed. After 15+ years as a hotmail user I guess it's time to move on and find another free based e-mail program. |
| Comment #27.1 by: besr.cl on 23 Sep 2011, 02:17 GMT | Is a hotmail problem/feature, they detect firefox and reduce the site functionality, it's not another answer.
If you are using a extension like User Agent Switcher, change it to Netscape 4.7 and hotmail will work, you will get a warning of browser unssuported but go across that.
I view the code and blocking |https://secure.wlxrs.com/_D/F$Live.SiteContent.MicrosoftAjax/3.0.31123/release/MicrosoftAjaxCompat.js with adblock plus enable to work with hotmail without changing the UA |
| Comment #28 by: sickaspam on 26 Nov 2011, 03:27 UTC | reply to this comment | I think either Firefox or Microsoft better get their * together, or I'm dumping you both! |
| Comment #29 by: milkman on 27 Nov 2011, 18:17 UTC | reply to this comment | I have found that if you go to calender and click back one month, then click on inbox, it will open the messages in Hotmail just fine | |
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