Also ensures business expansion at minimal incremental costs

Jun 16, 2009 05:04 GMT  ·  By

Infosys Technologies has recently launched Finacle Direct Banking Solution, which will support the comprehensive and branchless delivery of various assets and liabilities using the Internet, call centers or mobile channels. The company also provides operational partnership together with the new solution, offering implementation, consulting and BPO (Business Process Outsourcing).

Nowadays, since more and more banks throughout the world change their business strategies and adapt them towards low-cost customer acquisition, the new solution from Infosys, as well as its adjacent services, comes as a cost-effective alternative for expanding into new geographical areas, or enlarging networks in the existing markets. Also, it can be considered an engine for generating demand using online sales enablers, to enhance customer acquisition and branchless bank outreach.

“Finacle Direct Banking Solution aims to address the growing demand amongst banks of rapid customer acquisition and business expansion at minimal incremental costs. We are delighted that two leading global banks have already reposed their trust in this state-of-the-art offering,” said Haragopal M, global head, Finacle, Infosys Technologies Ltd.

Finacle Direct Banking Solution includes comprehensive pre-configured parameters and can sustain multi-lingual call centers, thus enabling banks to develop a straightforward offering within little time. This way, any bank will get more powerful STP (Straight Through Processing) capabilities for reduced processing cycles, lower risks and operating costs, but also security functions and a specialized framework for integrating dedicated security software. Furthermore, due to the 'alerts' function customers will receive multi-channel notifications, so they will obtain specific information through the channel that suits them best. Moreover, clients will be able to manage their banking operations with more ease due to the self-service capabilities of the newly-launched solution.

Finacle has been recognized to be a leader in the field of banking transformation and is present in 62 countries worldwide, its position having been acknowledged by several top analysts in the banking business. In addition, the company has already won multiple awards for its pioneering and developing capabilities, whereas its solutions and services enable banks to perform a shift in their strategic and operational priorities.