14 DAY TRIAL // Citizens Bank customers should beware of fake emails that inform them of an issue file that has been processed.
The emails are titled something like “Issue File I3774 Processed” and they come from a spoofed citizensbank.com address, Dynamoo’s Blog reports
The scam emails read the following:
“Regarding Issue File 3774 - Total Issue Items # 36 Total Issue Amount $42,171.75 This will confirm that your issue file has been processed. Please verify the information in attached report; if you find there are discrepancies in what you believe your totals should be and what we have reported, please contact the Reconciliation Department at 1-888-333-2909.”
The bogus notifications carry an attachment that hides a new variant of a malware downloader.
Citizens Bank is aware that cybercriminals are leveraging its reputation for such schemes. The financial institution advises customers to report any type of fraud by calling 1-877-229-6430 or by forwarding suspicious emails to [email protected].