14 DAY TRIAL // Customers running Outlook 2007 and leveraging recently introduced support Exchange 2010 Personal Archives need to be aware of an issue discovered recently by Microsoft which could prevent them from accessing the archive mailbox.
The software giant has confirmed the problem publicly, although details on what exactly is wrong and what can customers do in order to protect their data weren’t provided.
Although it did provide a heads-up of the issue impacting Exchange 2010 Personal Archives support in Outlook 2007, the Redmond company has offered only scarce details thus far.
“We've found an issue in Exchange 2010 Personal Archives support for Outlook 2007 in the December 2010 Cumulative Update for Office 2007, which may result in users being unable to access their archive mailbox,” revealed Bharat Suneja, a Senior Technical Writer in the Exchange User Education team.
The promise from Microsoft is that members of the Outlook team have been hard at work on a fix for the glitch discovered.
It appears that customers than can be impacted by the problem will be able to resolve the issue by deploying an update for Office Outlook 2007 which is scheduled for delivery by the end of February 2011, most probably concomitantly with the company’s monthly patch cycle releases.
Since there are no additional details and no workaround it falls only onto IT administrators to make sure that archive mailbox access is preserved until Microsoft provides an update.
“Our friends in the Outlook team have been working hard to fix this. The fix has been checked-in in the February 2011 Cumulative Update for Office 2007, which will be available later this month.
“As with all updates, we recommend that you test them in a non-production environment before deploying them in production. Sorry for any inconvenience this may have caused,” Suneja added.