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Ex-EB Games Employee: 33% Failure Rate for the Xbox 360

Not breaking news, just another confirmation of the machine's faulty background

By Filip Truta, Games Editor

3rd of July 2007, 08:08 GMT

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If it hadn't been for the thousands of gamers worldwide (if not tens of thousands) who experienced malfunctions occurring with the Xbox 360 and its games and patches, today's news would have sounded like something out of the science fiction genre. As everyone knows, the Xbox 360 is a very, very faulty machine and the list of broken or malfunctioning units keeps growing. This week, Daily Tech is reporting that according
to retailers, the 360 may be suffering a failure rate as high as one in three, as I found out via Evil Avatar.

During EB Games' conference calls for its Canadian stores, a new policy was revealed concerning the super-high failure rates of the Xbox 360. "The real numbers were between 30 to 33 percent," said former EB Games employee Matthieu G., also adding that at launch time, it was even a bigger issue. "We had 35 Xbox 360s at launch I know more than half of them broke within the first six months (red lights or making circles under the game discs). Two of them were dead on arrival."

Other retailers reported almost the same figures when speaking of failing Xbox 360s. For example, as I found via the same reporting sites, an anonymous Best Buy customer service department manager, stated that failure rates for the console were "between a quarter to a third" of all units sold.

"We see a ton of [Xbox 360s] come back all the time. We strongly push our customers to buy our service plans no matter what they buy, but it is especially important for them with the Xbox 360," said the manager. "It's a lucky thing for us that Microsoft extended the factory warranty to one year, because we were having a hell of a time dealing with the launch units. Now we don't have to deal with those broken [Xbox 360s] until their second year, for those who have purchased the two year plans."

So, as every week goes by, more reports of malfunctioning 360s arise. All Microsoft can hope for now is that their Xbox 360 Elite works better. And, you know, they rolled it out long after all the reports of bad 360s.

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Xbox 360 | Failure Rate | Microsoft | EB Games | Matthieu G
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Comment #1 by: disapointed mother on 25 Jan 2009, 11:33 GMT reply to this comment

Just bought an XBOX 360 so called top of the line at EB games for my younger daughter the day after Christmas (NOT on Sale) It 's going back because if they don't either exchange or give our money back, I will never allow any of my kids to ever shop there again. My kids have spent lots of money at EB games and have been going there for many years. The stories I am reading about EB game's return policies greatly concerns me. I have never heard issues like the ones i'm finding on the web. If a company sells a faulty product, they should own up to it with no resitance or frustrating the custormer/My younger daughter has this brand new game system that will be only 30 days old in one more day. It eats the Kongfu Panda game by creating some awful round deep scratch on it and it won't play some games that the cheaper XBOX 360 my oldest daughter went out and brought from EB games a few days ago. With the way the economy is right now, EB games SHOULD be concerned about word of mouth by angry customers that has been basically riped off. My point is, if I have the receipt and come back within 30 days due to discovering a faulty prouduct that they sold to me I should be compensated not left with a piece of junk that no one wants to risk their games on.I only wished I visted the web sooner. If I knew what I know now, I would have gone to walmart that is across the street from EBgames.

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