Microsoft has resolved an issue reported by users starting with the end of the past year after they logged into their Windows Live Hotmail accounts just to find that all content had been wiped out.
According to the Redmond company, this problem impacted only a very limited number of users and was by no means widespread to the over 300 million people that are using Hotmail.
Chris Jones, Windows Live Corporate Vice President confirmed that customers have indeed had their inboxes deleted, with emails and custom folders cleaned out, and noted that the software giant was on top of things at the start of 2011.
He delivered additional insight into the matter at hand. “Beginning on December 30th we had an issue with Windows Live Hotmail that impacted 17,355 accounts,” Jones revealed.
At the time of this article all messages and additional customizations to Windows Live Hotmail accounts should be back in place, according to the Redmond company.
“Customers impacted temporarily lost the contents of their mailbox through the course of mailbox load balancing between servers. We identified the root cause and restored mail to the impacted accounts as of yesterday evening, January 2nd,” he said.
The promise from Microsoft is that it will work to ensure that this problem will not be repeated. No additional details on the nature of the problem were offered by the software giant.
“As with all incidents like this, we will fully investigate the cause and will take steps to prevent this from happening again. We’re very sorry for the inconvenience this may have caused to you, our customers and partners,” Jones added.
By now, all 17,355 Windows Live Hotmail accounts impacted by the glitch should be up and running under normal parameters.
Have you been affected? What do you think of Microsoft’s response? Did you get all your content back?
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