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November 15th, 2011, 09:20 GMT · By

Electronic Arts Forum Ban Leads to Origin and Battlefield 3 Lock

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A problem linked to how publisher Electronic Arts policies its official forums has reared its ugly had once again, resulting in lock-outs from both Battlefield 3 and the Origin digital distribution service for those who behave badly on the forums.

Back in March players noticed that those who were banned for the way they behaved were unable to play content that was linked to their official accounts, like Dragon Age 2.

Electronic Arts described the problem as an error and promised to fix it.

The launch of Battlefield 3 resulted in increased traffic on the official Electronic Arts forums and in an increased number of bans and players who can no longer post have also found that they are unable to log in into the Origin digital distribution service and that they are unable to play the first person shooter from DICE.

Customer support has responded to their inquiries by saying that it was the official policy of the company to ban those who have violated the Terms and the Services agreement linked to the forums and that bans can be appealed.

It makes little sense for gamers to be unable to play a game that they have bought legitimately for something they have said on a forum and the public outcry will probably force Electronic Arts to separate the two elements of its policy.

Origin was launched with great fanfare by EA, which sees it as a long term rival to the Valve made Steam, but at the moment the service lacks the number of titles and the install base to do that.

If the forum ban issue is not solved fast potential Origin users might be driven away by the prospect that they could loose access to their digitally purchased titles because of something they say on the official forums.

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READER COMMENTS:


Comment #1 by: Daish on 17 Nov 2011, 19:04 UTC reply to this comment

Hello,

Thank you for contacting Electronic Arts.

I am sorry for the delay in responding to you.

I'm sorry to hear you are still experiencing difficulties, and apologize for any inconvenience.I checked your account again and found that you were given warning not to use Inappropriate Language regarding game or players on 2011-11-14. But you wrote " * " for maps and EA don't encourage this kind things.Due to this your account has been banned for 72 hours on 16th Nov.No one can un-ban this. I would request you to wait for 48 hours more.Then you will be able to play the game.If you think the map is not good or you want to change map you can write it on Forums so that our developers can see it and work on it.

If you have any other questions, then by all means feel free to let us know.

Regards,

Mohit

Electronic Arts – World Wide Customer Experience

Comment #1.1 by: Daish on 17 Nov 2011, 19:25 GMT

the warning before this email was ..... look at the offensive language i thought that this was a phishing email
-----
Hello ,

Your Electronic Arts account has been issued a warning for violating the terms of service for Electronic Arts Online.

Violation:

* attitude do you have to possess
You can read the Terms of Service for Electronic Arts Online by going to the following web address.

http://www.ea.com/global/legal/tos.jsp

The Electronic Arts support team is available at http://support.ea.com should you have any general questions or concerns about the rule or its enforcement in the game, as we feel it is important to understand the rule completely before returning to the game world.

Sincerely,
Customer Support
Electronic Arts, Inc.


EA.com Customer Relations

Comment #1.2 by: Daish on 19 Nov 2011, 20:02 GMT

proof i never said those words

http://imageshack.us/photo/my-images/821/easupportwarning.jpg/
http://imageshack.us/photo/my-images/443/easupportwarning2.jpg/

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