Dynamics CRM Online Grows with New Social and Cloud Features

Microsoft’s Cloud customer relationship management offering has evolved to the next stage in its evolution with the addition of new social networking and Cloud features with the introduction of the Dynamics CRM November 2011 service update.

Available for Dynamics CRM Online, but also for on-premises and partner-hosted deployments, the November 2011 service refresh provides a collection of enhancements to existing functionality, which existing customers will be able to take advantage of at no extra cost.

According to the software giant, companies leveraging both Dynamics CRM Online and Office 365 have a unified administration, billing and provisioning platform at their disposal .

Microsoft also kicked up a notch the disaster recovery features of its Cloud CRM offering with the advent of the Dynamics CRM November 2011 service update.

At the same time, the refresh comes to marry Cloud CRM with social networking. The Dynamics CRM November 2011 enhancements take collaboration to a new level with such new features as micro-blogging.

As of October 25, 2011, customers can create micro-blog posts, but also engage in conversations, and take advantage of activity feeds, real-time notifications which can also be updated automatically.

Customers using Windows Phone 7 devices can grab a new Dynamics CRM mobile Activity Feeds application for the platform, and make sure that they remain connected to Dynamics CRM Online’s social heart even when they’re away from the office.

Brad Wilson, general manager of Microsoft Dynamics CRM Product Management Group applauded the new improvements delivered with the Dynamics CRM November 2011 service update.

“Across Microsoft, we deliver social capabilities that help customers and businesses build more productive relationships,” Wilson revealed.

“By bringing together new social collaboration capabilities in Microsoft Dynamics CRM with familiar collaboration technologies such as Office, SharePoint and Lync, businesses will be able to expand their relationships with customers and gain even deeper insight and understanding.”