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Dubious Tactics Packaged into Free Nero 9 Lite

When users pay for “free”

By Marius Oiaga, Technology News Editor

6th of November 2009, 15:38 GMT

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On November 5th, 2009, the free flavor of Nero 9 was “kicked up a notch” and officially offered to end users. But users won’t be able to find the updated links to download Nero 9 Lite Build 9.4.12.708 on Softpedia. There’s only an unfriendly message explaining why the download links haven’t been refreshed in accordance with the latest release from Nero. We thought that a more detailed explanation was in order to make our action clear. The short version? It all comes down to user choice.

On the official webpage for Nero 9 Lite, the company boasts: “What’s better than free? Free forever! Nero offers you the chance to enjoy Nero’s world-renowned data disc burning and copying features for an unlimited time, absolutely FREE!”

Absolutely free it’s not! Especially when the actual cost for the software is replaced by a toll on user-choice. Taking choice away from end users starts on the Nero 9 Lite page. In order to gain access to the Nero 9 Lite, advertised as free, download end users must supply an email access. The company does not verify whether the email account provided is legitimate or bogus, so users can enter pretty much whatever they like, as long as it respects the general text structure of a genuine email address. But if the address is legitimate, users automatically “register now to receive the Nero News and stay up to date with the latest tips, special offers, and technology info from Nero.” No choice is given enabling users to refuse content from Nero, but still have access to Nero 9 Lite download.

And it only gets, well, worse. At the top of the page users are informed that Nero 9 Lite: “Includes Nero Ask Toolbar for world-class search technology with one-of-a-kind search tools to help you get what you’re looking for faster. Connect directly to the My Nero community to share your music, photo and video blogs, and to exchange ideas on a variety of community and technology topics.”

There's no option allowing users not to install the Nero Ask Toolbar
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This is what happens when users hit Cancel
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There’s absolutely nothing wrong with Nero trying to still make a little money off of the free Nero 9 Lite. Other vendors have similar deals with third-party companies, bundling various software with their own products. In this case, Nero 9 Lite comes packaged with the Nero Ask Toolbar. But there’s more in this free package, namely dubious tactics that strip users of their right to choose what to install on their computers.

As you can see from the screenshots included with this article, the Nero 9 Lite installer will install first of all, even ahead of Nero 9 Lite itself, the Nero Ask Toolbar. Users can uncheck the boxes for “Make Ask my browser default search provider” and “Set my home page to Ask.com” but there isn’t a similar box for the toolbar itself. Users that want Nero 9 Lite have no choice but to have Nero Ask Toolbar shoved down their throats, as hitting the Cancel button shuts down the whole installation.

We, here at Softpedia, found ourselves in a position in which we choose to make it a clear point that user choice must be respected even by software released under the marketing stunt banner of “free download.” Otherwise we would have loved nothing more than to provide Softpedia users with links to a free disc burner that is compatible with Windows 7. But alas, inappropriate measures designed to deprive users of control when it comes down to installing programs onto their computers, much like malicious code practices, disqualify Nero 9 Lite from reaching the standards of quality we demand out of products we recommend to Softpedia users.

TAGS:

Nero 9 Lite | Nero 9 | Nero Ask Toolbar
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Article rating:
Very Good (4.5/5) 26 vote(s)    

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User opinions:


Comment #1 by: Calcatian on 06 Nov 2009, 17:18 GMT reply to this comment

So it is officially an ADWARE now!! Shame on ahead.
Good call by Softpedia. It again shows how much they care about us users when they test these apps. That's why I trust and use this site on daily basis.


Comment #2 by: John on 07 Nov 2009, 01:09 GMT reply to this comment

Ok it isnt nice but I think it easy to just follow the flow install the Nero Lite onto the PC and then use a nice uninstalling tool to remove the junk toolbar away from the PC and clean the whole registery and PC from junk materials. Unless removing the toolbar, removes Nero Lite itself too :D


Comment #3 by: Jacques Joanisse on 07 Nov 2009, 11:02 GMT reply to this comment

Thank you for providing this useful info.I regularly download free software here at Softpedia,and I expect that when it's listed as Free Software,that's exactly what it should be(No sneaky tricks).


Comment #4 by: Nick on 07 Nov 2009, 17:40 GMT reply to this comment

I agree with softpedia completely.
Nero has gone from bad to worse over the years.
Forcing the Ask toolbar on unsuspecting users is usually the last stand by a desperate company.
In my opinion anyway


Comment #5 by: André on 10 Nov 2009, 15:47 GMT reply to this comment

I disagree on this article. It's about whining that a free alternative to a commercial product includes advertisements instead. Guys, you have the choice: Either pay for an ad-free product with lot more features and goodies or download a free copy which includes the Ask Toolbar. Simple as that. Where's the problem with this marketing model?

Ask Toolbar is no Adware. None of the virus scanners and adware removal tools would warn about it. So what's your point?


Comment #6 by: meg on 11 Nov 2009, 23:47 GMT reply to this comment

You should press Next instead of Cancel!


Comment #7 by: Sam on 16 Nov 2009, 05:27 GMT reply to this comment

whey Meg? If you press next it will install the Ask toolbar which is the problem!

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