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July 9th, 2010, 12:59 GMT · By

Dropped and Broke Your iPhone 4 - Fact of Life

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People may be taking Apple’s claims a bit too seriously lately, especially on the Apple Discussions forums where a person reveals how his co-worker accidentally dropped his iPhone 4, breaking its glass encasing.

Upon introducing the iPhone 4, Apple touted the phone’s glass enclosure as being extremely durable and strong. “Made from the same materials used in helicopters and high-speed trains, the Retina display glass is chemically strengthened to be harder, more scratch resistant, and more durable than ever. The glass also features an oil-resistant coating that helps keep the screen clean,” Apple said. However, some would beg to differ.

“I have a co-worker who just received his phone yesterday,” jeffj4auburn writes over at Apple’s Discussions forum. “He had no kind of protection on it, so as we are going to lunch his phone rings,” jeffj4auburn explains. “We are walking over hard wood floors and as pulls the phone out of his pocket, it falls about 3 feet to the ground. Not only did the back glass shatter, the front glass chipped on the corner as well,” the poster reveals. “How can Apple advertise that this glass is 30 times stronger than plastic when the last time I checked, plastic doesn't shatter from such a short fall of 3 ft??? I've been on the bandwagon of loving this new iPhone, but after witnessing the glass break so easily, I'm starting to have my doubts,” the post continues.

Forum user jeffj4auburn adds: “My co-worker plans on going to Apple today immediately after work to show them how strong is this glass that they advertise. I'm sure he won't have much luck, but who knows, he may get lucky.”

Fellow Discussions posters replied with various explanations as to why Apple’s claims are not to be taken too seriously. Some even say their iPhone 4’s screens are more scratched in less time than it took older iPhones to get scratched. Whatever is happening, forum user ASlater seems to have the most relevant commentary, in response to this alleged problem.

“Ultradurable and scratch resistant is NOT the same as dropping the phone, creating a large impact,” ASlater writes. “The glass is obviously very strong when pressure is applied (meaning you can probably sit on it without breaking it) but a sudden collision with concrete or such like is not the same. Helicopter glass obviously breaks when it hits the floor (from a reasonably height) but while its in the air it withstands the pressures needed,” he explains, trying to calm spirits down. “Be more carful with your phones people, You have just spent a lot of money on this,” he concludes.

In June, Softpedia reported that the folks at iFixyouri decided to drop-test an iPhone 4 assembled from (allegedly) genuine parts they were able to obtain. Lacking the motherboard, the device was put to the test using nothing but gravity. Without fail, Apple’s chemically strengthened glass panel shattered after just a few drops onto a hard surface. The team then promised to put a fully assembled iPhone 4 to the test. They obtained one, and they did, with pretty much the same results. Notably, they had to drop it multiple times on hard concrete to get the glass to break. It may appear iPhone 4 gets easily broken when dropped on a hard surface, but then again, so do many other phones.

iPhone 4 users reading this are encouraged to share with us how their device is doing so far - scratches, cracks, or any kind of damage the device might be prone to.

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READER COMMENTS:


Comment #1 by: Rory on 11 Jul 2010, 00:15 UTC reply to this comment

I just dropped my wife's iPhone 4 from a 2 foot height onto concrete, and the back glass completely shattered. Had it less than 48 hours - not even long enough to shop for a case. Hope I'm not out $200...


Comment #2 by: Francisco on 24 Jul 2010, 05:45 UTC reply to this comment

My iPhone fell from my hand from a height of about 3-3.5 feet onto tiled floor and it shattered after just one fall. I have been shopping for cases but since the design is new it has been dificult to find one. The LCD is fine and the touch screen (plate) seems to be ok, since it works perfectly. I doubt apple will take care of it since it is "accidental" damage. This is my 4th iPhone, all of them have fallen in more than one ocation and none of them have ever shattered like this. I hope a class lawsuit goes out for this, because it would seem to me that this glass being comparable to sapphire seems to be a false claim and/or advertising. A repair with apple is 199.00, almost the cost of the phone (I have a 32GB Version). It just blows!!


Comment #3 by: JMH on 29 Jul 2010, 23:16 UTC reply to this comment

I dropped mine yesterday from about 14 inches and the rear glass shattered. I'm very disappointed. Now, OBVIOUSLY a phone that is made out of glass is going to be delicate...i get that. But it seems to me to be very common-sensical to expect a device that is handled as much as a phone to at least be able to survive a drop from 14 inches without becoming completely destroyed.
FORTUNATELY, my phone landed on the rear glass and not the front glass. UNFORTUNATELY, I, like you Francisco, have been waiting for a case to become available that I could protect my device with. Too bad it only lasted 3 weeks before I broke it.
I'm going in to Apple to see what it will take to have it repaired.

People, please: GET A CASE FOR YOUR IPHONE 4! IT WILL NOT STAND UP TO EVEN THE SLIGHTEST FALL!!!


Comment #4 by: Paul on 02 Aug 2010, 16:33 UTC reply to this comment

I had mine for 6 days before it slid out of my pocket when I was getting out of my car and now has one crack across the front of the screen. It only fell from about 2 feet high because it slid out of my shorts pocket as I was trying to get out of the car.


Comment #5 by: Paul on 05 Aug 2010, 06:10 UTC reply to this comment

I dropped my month-old iPhone 4 for the first time today and it cracked the front glass. Unbelievable! I will probably be out $199 to fix it, and I question the durability of this phone from now on. I am still waiting on the free Apple case. Very frustrating.

Comment #5.1 by: Kevin on 10 Aug 2010, 12:27 GMT

I leaned down to get something off my shoe and the phone slipped out of my shirt pocket and the slip case it was in. It fell less than two feet to the dirt and landed face down. When I picked it up there was some dirt on it and looked like a rock in the dirt had hit it just on the bottom right edge about 3/4 of the way down. I took the phone inside and carefully cleaned it off. I had some scratches already on the screen which I am not sure where they came from. This drop added a few and some small "pit" marks. There was a little damage to the glass and plastic on the edge. Strangely enough by the time I got home a couple of hours later an showed my wife the damage a semicircular "crack" had developed around the area. It is about 1/4 to 1/2 inch long. I swear it was not there when I carefully cleaned up the phone.

I believe the iphone 4 is much more fragile than the the iPhone 3G I had for two years. The screen appears to be much more susceptible to minor scratches from normal use and it is very likely to break if dropped at all even from a short distance.


Comment #6 by: Tracy on 27 Aug 2010, 20:17 UTC reply to this comment

I put my phone in my towel basket and it just slid down from about not even 1 feet. The back of my phone was cracked really bad and I just had my phone for just 1 day :( would apple trade me the new one? Mine is 32GB, I don't want to pay for anything

Comment #6.1 by: Vince on 15 Sep 2010, 16:58 GMT

I dropped mine from about 2 feet face down onto hard wood floor and fortunately it was fine. That was a loud drop and I was really worried but turned out the front glass was okay. I had a Capdase screen protector - dunno if that helped protect the front glass at all. Anyway, I will definitely get a case for my iphone after this episode.


Comment #7 by: Uday on 25 Oct 2010, 14:03 UTC reply to this comment

I dropped my iphone4 on * wood floor yesterday from waist height when I was taking it out from my pocket. No scratches and no problems with the phone as yet.


Comment #8 by: limaila on 29 Dec 2010, 15:53 UTC reply to this comment

Also dropped mine for the first time today, I had it about 21 days, the drop was about 2ft to a hard wood floor, thankfully has no damage what so ever, whew' it has a matte screen protector


Comment #9 by: So Sad on 23 Jan 2011, 22:25 UTC reply to this comment

I just dropped my iphone 4 and the back shattered and also it's not working very well. I had protection coverage but it does not cover this.
So I guess I will have to buy a new phone. Not sure it will be a Iphone.
Frustrated......

Comment #9.1 by: Digruntled on 07 Feb 2011, 00:26 GMT

Why was it not covered? I thought that was the point. Has anyone gotten their damage covered?


Comment #10 by: Digruntled on 07 Feb 2011, 00:21 UTC reply to this comment

I got my iPhone 4 yesterday. I dropped it once accidentally today. The screen is shattered.

Comment #10.1 by: Corey Blanchard on 15 Feb 2011, 03:28 GMT

A word from the wise to you folk. Check Ebay for iphone 4 screen repair kit. It comes with all the tools you need and the glass to repair it. All for a round $20-30. watch a couple youtube videos and you will be fine, its easy just becareful and delicate. :)

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